Grace Murillo

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Lead Sales Agent

Loom Atlassian

Sep 2023 - Apr 2024 (8 months)

Developed lead qualification strategies that matched customers withtailored solutions,driving potential monthly rev. growthupto$20K. Deliveredproductrecommendationsandexpertguidance,boostingcustomerengagementandloyalty. Streamlinedcontractprocessesandonboardingtoensuresmoothtransitionstoenterprisesolutionsandfosterlong termrelationships.
Technical Support Specialist

Loom

Jul 2021 - Jan 2023 (1 year 7 months)

DeliveredexperttechnicalsupportviaZendesktoensureuninterruptedapplicationperformance Resolved complex software and hardware issues through efficienttroubleshooting, significantly enhancing customer satisfaction. Managedahighvolumeofinquiries,addressingconcernsfromrecordingqualitytoplatformnavigationchallenges.
Application Moderator

Grindr

Dec 2019 - Nov 2021 (2 years)

Monitoreduseractivitytoenforceplatformguidelinesandensurestrictadherencetocompanypolicies. Conductedthoroughreviewsofbannedaccountstomaintainfairness,security,andcommunityintegrity. StreamlineddisputeresolutionprocessesusingZendesk,resultinginimprovedresponsetimesandusertrust.
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Customer Service Associate

Gogo Inflight WiFi

Jan 2016 - Dec 2019 (4 years)

Provided exceptional customer support across phone, chat, and email, efficiently resolving technical and service relatedinquiries. Applied advanced troubleshooting techniques to diagnose and resolve customer issues, boosting satisfaction and retention. Managed back-office operations with Excel and Oracle, demonstrating strong organizational and data management skills.

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