Grace Donoso Ortega

Grace Donoso Ortega

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Customer Service Specialist | Skilled in Problem Solving, Communication, and Customer Relations | Business Management Student. Grace Donoso Ortega| linkedin
Santiago Metropolitan, Chile

Timeline

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Résumé

Jobs verified_user 0% verified
  • ZConnect Global Outsourcing
    Account Intern
    ZConnect Global Outsourcing
    Dec 2024 - Feb 2025 (3 months)
    QuickBooks (Accounting Software) Strengthened financial reporting and bookkeeping skills using LearnAccountingForFree.com. Earned a QuickBooks Certification.
  • F
    Collection Executive (Call Center, Remote)
    FamilyShop
    Oct 2022 - Jan 2023 (4 months)
    -Secured customer commitments for outstanding debt payments, exceeding monthly targets by over 20% through effective negotiation and customer rapport. -Managed telemarketing and sales operations, fostering client relations and generating increased revenue. -Consistently updated customer databases to ensure accurate records and seamless service.
  • F
    Administrative Assistant
    Fundacion Mi casa es tu casa y de todos
    Jan 2018 - Jan 2022 (4 years 1 month)
    -Maintained inventory records, ensuring over 95% accuracy in stock and supply levels. -Provided critical administrative support to facilitate smooth operations across departments.
  • Atento
    Telephone Assistant (Call Center)
    Atento
    May 2002 - Aug 2008 (6 years 4 months)
    - Addressed and resolved customer complaints with a focus on first-call resolution, increasing customer satisfaction by 15%. -Assisted with telemarketing, sales, and installation support, handling high volumes of client interactions with a professional and client-centered approach. -Coordinated sales orders and provided property quotes, contributing to a consistent increase in monthly sales. - Bank reconciliation
  • Banco Santander Chile
    Bank Employee
    Banco Santander Chile
    Jan 1993 - Mar 1999 (6 years 3 months)
    -Cashier -Customer Services
Education verified_user 0% verified
  • Brigham Young University Idaho
    Apply Business Management, Commercial Fundamental
    Brigham Young University Idaho
    Jan 2024
  • Brigham Young University Idaho
    Apply Business Management, Administrative Assistant
    Brigham Young University Idaho
    Jan 2023
  • BYUPathway Worldwide
    PathwayConnect Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
    BYUPathway Worldwide
    Jan 2021 - Jan 2022 (1 year 1 month)
Projects (professional or personal) verified_user 0% verified