Gourav Hotwani

Jobs 0% verified

Customer Success Executive/Consultant/Admin

360 Degree Cloud Technologies

May 2023 - Current (3 years 4 months)

Resolve 360SMS/CTI app issues, address Salesforce queries, create reports and flows, and liaise directly with clients to communicate requirements to the team. Develop and optimize customer journeys in Journey Builder and dynamic email campaigns in Email Studio using AMPscript, enhancing engagement and personalization. Migrate profiles to permission sets and create permission set groups for security optimization, managing object permissions, FLS, and user permissions while consolidating multiple profiles. Automate workflows with complex rules, flows, and triggers, improving operational efficiency, and ensuring data integrity through rigorous testing and secure configurations. Integrate SFMC with Salesforce clouds and third-party systems, str
Full Stack Software Developer

AccioJob

Sep 2022 - Apr 2023 (8 months)

Built single-page applications and landing pages using HTML, CSS, and JavaScript, delivering visually appealing and functional user interfaces. Cloned applications like YouTube, Netflix, and Instagram to stay updated with modern UI trends and techniques. Gained expertise in web development practices, ensuring high quality, user-friendly solutions with a strong focus on detail and user experience.
Business Development Executive

Byjus

Aug 2020 - Nov 2020 (4 months)

Built strong client relationships, driving satisfaction, repeat business and long-term partnerships. Engaged directly with customers and partners, fostering networks that boosted growth and retention. Proactively addressed client needs, ensuring satisfaction and identifying opportunities for upselling and cross-selling.

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