Gouraanng Bhhatt

B

Sr. Account Delivery Manager Staffing AI and Blockchain

Blockchain Staffing Ninja,

May 2023 - Current (3 years 6 months)

• Effectively managed and mentored a team of 12 recruiters, driving talent acquisition initiatives spanning India and MENA regions within the rapidly evolving AI and Blockchain industry. • Introduced and monitored key performance indicators (KPIs) to enhance team productivity and performance. • Fostered robust client relationships, ensuring a nuanced understanding of their distinctive talent needs and nurturing enduring partnerships. • Collaborated seamlessly with external stakeholders, including hiring managers and executives, to align recruitment strategies with organizational objectives and drive business growth. • Leveraged cutting-edge Web3 technologies and blockchain principles to pinpoint, attract, and assess top-tier talent wit

Account Manager MSP Staffing

Ask IT consulting

Nov 2021 - May 2023 (1 year 7 months)

• Facilitated communication and collaboration between Managed Service Providers (MSPs) and the Company, serving as a key liaison. • Coordinated feedback, interview scheduling, follow-up, and other inquiries with Program Managers and MSPs. • Actively participated in client-supplier, spot, scorecard, and escalation calls. • Extracted requirements from client portals and liaisons, sharing them promptly with the internal team. • Analyzed performance data collected from client portals, particularly Vendor Management Systems (VMS) like Fieldglass, Beeline, Simplify, WAND, People Fluent, Kronos, Acro XRM, and IQN (IQ Navigator), as well as WFQ. • Prepared and delivered weekly performance reports to Vice Presidents and Directors. • Conducted

S

Talent Acquisition Manager

Swiggy l

Dec 2018 - May 2021 (2 years 6 months)

• Led recruitment efforts for management staff, overseeing strategy development, execution planning, process management, and team guidance and mentoring. • Managed senior-level recruitment and leadership hiring. • Focused on enhancing 'Employer Branding' to position the company as an 'Employer of Choice.' • Headed campus hiring processes from headcount planning to execution in IITs, NITs, BITS, IIMs, and ISB. • Collaborated effectively across all business units, serving as a strategic partner and advisor to BU heads, hiring managers, and leaders. • Created effective platforms for my team to attract, source, and screen top-notch talent during the interviewing process. This led to the establishment of a superior interview process, enabl

C

Account Manager MSP and Direct Client

Collabera l USA

Apr 2015 - Dec 2018 (3 years 9 months)

• Making good relationships with the employees who serve our clients in the US in IT domain. • Query Resolution and Issue Handling relating to employment and retention. • Mentoring and training of new Resources in the team (employee relations). • Making periodic process-driven calls to ensure they have no concerns and stick to the assignment till the end. • Effective pay revisions ensure not to hinder the company's margin at the same time keep the employee satisfied as well. • Generating referrals and leads for revenue generation for the company. • Clients Handled: Microsoft, Qualcomm, Verizon, Verizon Telecom, Nationwide, AIG, Frontier, Kelly, Motorola, BOA, IBM.

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Gouraanng Bhhatt

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