Customer Service Representative
Teleperformance (DoorDash)
Jan 2022 - Jan 2023 (1 year 1 month)
As a Customer Service Representative, I provided exceptional customer service by interacting with customers, resolving problems, and ensuring satisfaction through effective communication and empathy. I assisted customers with technical issues related to our products and services, leveraging my technical support skills to enhance their experience. Additionally, I utilized my bilingual abilities to cater to a diverse clientele, ensuring clear communication and understanding. While my primary focus was on customer support and relationship management, I also engaged in sales development activities, promoting and selling DoorDash memberships and exclusive merchant offers. This involved identifying customer usage patterns and needs, effectively p