J

Juan Sebastian Gonzalez

About

Detail

Developer Junior
Bogotá, Bogota, Colombia

Contact Juan regarding: 

work
Full-time jobs
Flexible work
Starting at USD10/hour
connect_without_contact
Finding mentors

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Twilio
    Technical Support Expert 2
    Twilio
    Oct 2022 - Dec 2023 (1 year 3 months)
    Product related Technical support on Messaging, WhatsApp and Facebook Messenger messaging. API handling via Postman, Javascript, Python and cURL. Looker management for reporting. Zendesk usage for ticket management. Slack usage for internal communications
  • N
    Onboarding Portfolio Activation Specialist
    NUB 78
    Oct 2021 - Oct 2022 (1 year 1 month)
    Onboarding , implementation and adoption guidance to Cisco customers by enabling different resources and orchestrating the different partners resources to make sure the customer gets a flawless experience with their Cisco products. Provide high-level technical expertise in the activation of networking and security environments to get their systems up and running. Work with clients to establish critical goals, or other key performance indicators and aid the customers in achieving their goals while using Cisco Products.
  • L
    Logistics coordinator
    Lean Staffing S.A.
    Mar 2021 - Oct 2021 (8 months)
    Tracking of shipments along with delivery terminals assistance. Person in charge of communication between shippers and consignees. Follow-up support in email, chat and via phone.
  • S
    Consultant Technical Support
    Sutherland Global Services BPO
    May 2019 - Dec 2020 (1 year 8 months)
    Special tech support in Google workspace platform. Personalized assistance on adjusting business decisions into the Google Workspace tools. Salesforce usage on creating cases for customer issues. Follow up troubleshooting support via email and phone. Onboarding customer on the C-Panel: users and account administration, email configuration and policies, Drive sharing permissions and policies and Vault administration.
Education verified_user 0% verified
  • Universidad Agustiniana
    Marketing
    Universidad Agustiniana
    Jan 2020 - Dec 2023 (4 years)