Goncalo Miguel Corral dos Santos

SENIOR SALES EXECUTIVE

Blueground

Oct 2022 - Current (3 years 9 months)

• Respond and handle sales inquiries full-cycle offering clients the best accommodation solution based on their need • Conduct high-volume cold calling and emailing to access and qualify prospective clients • Maintain an active line of communication with assigned cities Lisbon, Madrid and Barcelona local teams (General Manager, Real Estate, Operations) • Meeting and exceeding weekly, quarterly, and annual sales quotas and KPIs • Proactively manage sales pipeline in CRM (SalesForce)

O

SALES EXECUTIVE

ONYRIA GROUP

Aug 2020 - Oct 2022 (2 years 3 months)

-Participate in all planning, evaluation and analysis activities on different tourist destinations in the potential markets; -Develop sales actions and promotional campaigns; -Conduct site inspection visits and participate on promotional fairs and workshops; -Attend all the communication with corporate partners and clients; -Take care of promotion activities with the companies, sign corporate contracts and know the method of reporting; -Support individual reservations, quotations and group coordination; -Follow the process of strategic commercial management applied in the Group.

L

FRONT-OFFICE MERCURE

LISBOA ALMADA

Oct 2019 - Aug 2020 (11 months)

- As a Front-Office professional at Mercure, I was responsible for managing check-ins and check-outs, ensuring a seamless experience for guests. I handled reservations and managed all incoming and outgoing mail, calls, and emails with a focus on exceptional customer support. My experience with Opera and FOLS systems allowed me to efficiently prepare bills, process checkouts, and take payments accurately. I communicated effectively with housekeeping and maintenance staff to guarantee high-quality service delivery, while also addressing and resolving guest complaints and problems promptly. Additionally, I engaged in sales activities, including up-selling services, which enhanced my skills in client relationship building and contributed to ove

H

TRAINEE FOUR SEASONS

HOTEL RITZ LISBON

Jun 2019 - Sep 2019 (4 months)

-Trainee at the F&B department: Preparation, Serving and guest's accomodation at restaurant for breakfasts buffet and lunches. Running Business Telephone System Custommer Service

D

Check-in Host MANAGER

DOBAIRRO SUITES

Jul 2018 - Aug 2019 (1 year 2 months)

Goncalo Miguel Corral dos Santos

About

Detail

Timeline

Résumé