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Gloria Elizabeth Guzman

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Km 26 1/2 Carretera Panamericana, LI, El Salvador

Contact Gloria regarding: 
work
Full-time jobs
Flexible work
Starting at USD5/hour

Timeline


work
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Résumé


Jobs verified_user 0% verified
  • Outlier
    Prompt writer
    Outlier
    Aug 2024 - Current (2 years)
    • Create compelling prompts for AI development, enhancing the efficiency and effectiveness of solutions provided by Microsoft. • Stay updated with the latest advancements in AI technology to continually innovate and improve client interactions and support.
  • Concentrix
    Microsoft Cloud Activation Specialist
    Concentrix
    Aug 2024 - Current (2 years)
    • Help customers to implement Microsoft 365 Solutions to their daily processes. • Contact customers via email, phone calls and teams meeting to identify needs and present product demos. • Manage customer accounts and ensure they have the necessary access and support • Use insights to suggest new solutions or improvements to existing products, contributing to the overall growth and success of Microsoft. • Provide exceptional sales support for Microsoft products, helping clients understand and make the most out of their subscriptions.
  • Foundever
    B2B Sales Associate
    Foundever
    Nov 2023 - Sep 2024 (11 months)
    -Contact Leads through outbound calls. -Build rapport with partners to create engagement, investigating through proving questions their goals with properties to provide the correct strategies to increase bookings. -Use CRM (Salesforce) follow -Develop short- and long-term projections according to business needs to increase revenue.
  • Concentrix
    Lead Generation
    Concentrix
    Nov 2019 - Oct 2023 (4 years)
    -Assisted customers purchasing the correct Microsoft products according to their needs (Microsoft 365, perpetual licenses, Computers, accessories, etc.) -Helped customers with purchasing issues at the website. -Provided support with sign in problems to Microsoft account. -Supported Microsoft 365 Installations. -Guided customers through troubleshooting steps when unable to edit Office documents. - Supported Windows installations. -Provided assistance with M365 subscription renewals. -Helped customers to switch from perpetual Office licenses to M365, explaining cloud services benefits..
Education verified_user 0% verified
  • M
    MS-900