Glenn Macapagal

A

Medical Administrative Officer

Access Cardiology

Feb 2025 - May 2026 (1 year 4 months)

ConnectOS Inc.
Mega Tower. Julia Vargas Ave cor EDSA, Mandaluyong City
• Handle 40-80 patients daily across Cardiology, Endocrinology, and Rheumatology.
• Perform administrative and patient support tasks to ensure smooth clinic operations.
• Book and coordinate cardiac tests (ECG, Echocardiogram, ABP, Holter Monitor).
• Prepare and send medical documents, results, and referrals.
• Manage patient communications via phone and email.
• Schedule and confirm appointments for efficient coordination.
• Maintain accurate records while ensuring confidentiality.
• Collaborate with healthcare staff to optimize workflows.
• Proficient in EMR systems such as HealthTrack and eClinicalWorks.

Retail Account Specialist

Alo Yoga

Oct 2024 - Jan 2025 (4 months)

TDCX Inc.
Robinsons Cyber Omega. Ortigas Center, Pasig City
• Deliver excellent customer service for diverse retail needs.
• Process returns and replacements per company policy.
• Resolve order issues such as delays, errors, or lost packages.
• Handle discounts and ensure proper application.
• Assist with online accounts and troubleshooting.
• Promote products through personalized recommendations.
• Maintain professionalism, empathy, and strong communication skills.

Content Moderator

TikTok

May 2024 - Oct 2024 (6 months)

TDCX Inc.
Robinsons Cyber Omega. Ortigas Center, Pasig City
• Review and moderate user content to ensure policy compliance.
• Remove inappropriate, fraudulent, or prohibited content.
• Monitor for spam, scams, and violations to keep the platform safe.
• Provide feedback to users on flagged or removed content.
• Collaborate with team members to improve moderation strategies.
• Stay updated on policy changes and apply standards consistently.
• Uphold accuracy, fairness, and professionalism to protect platform integrity.

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Health Insurance Specialist

American Association of Retired Person

Oct 2021 - Jan 2023 (1 year 4 months)

Accenture Inc.
Gateway 2 Araneta Cubao, Quezon City
• Provide customer support for health insurance needs.
• Process and manage claims with accuracy and timeliness.
• Resolve claim issues and documentation concerns.
• Guide clients through applications and plan options.
• Educate customers on coverage, benefits, and policy updates.
• Manage accounts and maintain accurate records.
• Ensure efficient service with strong communication and attention to detail.

Telecommunication Support Advisor

Verizon Wireless

Nov 2020 - Oct 2021 (1 year)

Alorica Philippines
Cyberpod 3 Eton Centris, Quezon City
• Provide account support and explain telecom plans and services.
• Assist with plan selection and coverage options.
• Troubleshoot device and connectivity issues.
• Promote and sell telecom products and accessories.
• Ensure customer satisfaction through clear, timely support.
• Demonstrate strong communication and technical skills.

Technical Support Representative

T-Mobile

Jan 2020 - Nov 2020 (11 months)

Teleperformance Philippines
Ayala Vertis North, Quezon City
• Provide technical support for telecom services and devices.
• Troubleshoot and resolve connectivity and network issues.
• Guide customers through clear, step-by-step solutions.
• Offer tips to optimize service performance and device setup.
• Collaborate with teams to resolve complex technical problems.
• Apply strong problem-solving and communication skills to ensure customer satisfaction.

Customer Care Representative

Telus Mobility

May 2019 - Sep 2019 (5 months)

Telus International Philippines
Market! Market! Bonifacio Global City, Taguig City
Job Description:
• Provide customer support for billing, account, and service inquiries.
• Resolve technical issues with devices, network, and service disruptions.
• Assist with plan upgrades, changes, and promotions to meet customer needs.
• Handle complaints and escalations with professionalism and empathy.
• Educate customers on products, services, and new offerings.
• Ensure a positive and efficient customer experience at all times.

About

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Glenn Macapagal

About

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Behavioral traits