G
Glenn Lewis
About
Detail
Senior Infrastructure Engineer
Texas, United States
Résumé
Jobs
verified_user
0% verified
Senior Infrastructure Security EngineerDigitalOceanMar 2025 - Current (1 year 8 months)- Senior Infrastructure EngineerGetReal LabsNov 2024 - Feb 2025 (4 months)• Procured and implemented Datadog across five different AWS accounts
• Assisted in implementing APM and Infrastructure monitoring - DevOps EngineerVectra AIJun 2021 - Oct 2024 (3 years 5 months)• Deployed monitoring and eventing for internal infrastructure via Zabbix, ELK, Grafana, and PagerDuty
• Designed, planned, and deployed Linux systems based on given requirements to both on-premise architecture, via VMWare, and cloud, via AWS
• Deployed and maintained systems through automation via SALT and Ansible
• Deployed, configured, and maintained self-hosted virtualization via VMWare (ESXi, vSphere, and vCenter)
• Spearheaded and implemented System Architecture version continuity program
• Executed GRC and Vulnerability related tasks
• Managed CI/CD Pipeline via Jenkins, Docker, and Kubernetes
• Designed and deployed microservices via Docker, Podman, and Kubernetes (K3S)
• Managed SQL and Mongo - Senior Information Systems EngineerProcore TechnologiesMar 2021 - Jun 2021 (4 months)• Designed and implemented monitoring infrastructure via LogicMonitor and SumoLogic, enhancing system observability and performance tracking.
• Collaborated with business stakeholders to gather requirements for eventing on Procore's Authorized Ecosystem, subsequently implementing eventing solutions that aligned with corporate needs.
• Created initial runbooks and standard operating procedures for the integrated operations center, encompassing blue team tasks and response protocols to ensure efficient incident management.
• Commanded incidents based on ITIL standards and led postmortems to identify areas for improvement.
• Leveraged Docker to enhance monitoring and observability tooling, implementing effective monitor - Information Systems EngineerProcore TechnologiesAug 2019 - Mar 2021 (1 year 8 months)• Implemented central monitoring infrastructure (LogicMonitor) from net new for internal AWS instance, On-Premise infrastructure, and internal Networking infrastructure
• Assisted in implementing on-call and incident management platform via Opsgenie
• Created runbook articles on event response, incident management, and architecture maintenance
• Launched event management syncs and reporting cadence
• Implemented incident management for internal incidents via ITIL
• Implemented custom monitoring solutions via custom DataSources in LogicMonitor
• Led implementation of eventing and monitoring of Procore's Authorized Ecosystem Monitoring - NOC Analyst IIQebankingJan 2019 - Aug 2019 (8 months)• Conducted systems support activities, such as network and server monitoring, troubleshooting, escalation, and resolution
● Performed routine monitoring, administration, repair, and maintenance of the products within the managed environments of Azure, AWS, and VMware
● Communicated status of issues with responsible parties and NOC Management in writing and verbally
● Modified, maintained, and updated software, such as firmware, drivers, anti-virus and Windows Service Pack updates, performed through a practice of Change Management, Configuration Management, and Release Management
•Maintained Service Delivery to meet customer Service Level requirements which include Disaster Recovery and Business Continuity planning, data - Customer Support RepresentativeProcore TechnologiesJun 2017 - Jan 2019 (1 year 8 months)• Provided support via phone and chat for a cloud-based construction management software built for construction professionals, in which I had completed over 7,000 individual cases in 2018 alone
• Participated in a remote internship with our QA Engineering Team, which includes mentoring and participation in squad/tribe meetings
• Contributed assistance to the special projects team specifically focused on the Financial application of our platform - Customer Support ExecutiveAURIGO SOFTWARE TECHNOLOGIESFeb 2017 - Jun 2017 (5 months)• Main contact of support for issues related to the contract administration solution provided to the Ministry of Transportation of Ontario
• Provided support through Ticketing System and Calls
• Communicated with Development Team to resolve issues and bugs - Customer Support L2CosentialJul 2016 - Feb 2017 (8 months)• Troubleshoot Customer's issues with Cosential's CRM Application via Phone and Tickets
• Assisted in creating a new Support Team from the ground up
• Assisted in creating new customer-facing Knowledge Base
• Communicated between QA and Development Teams to resolve bugs - L1 Support TechnicianWP EngineAug 2013 - Jul 2016 (3 years)• Troubleshoot Customers' WordPress Sites through phone, chat, and ticket support.
• Experience in using SSH, SFTP, MySQL, PHP, Javascript, HTML & CSS, as well as common Hosting tools such as DNS.
• Trained new employees and explained protocols clearly and efficiently.
• Formulated tasks for our Development and Technical Operations teams to investigating through collecting and reviewing support trends.
• Developed documentation for common processes for both support staff and end-users. - L2 Support TechnicianWP EngineAug 2013 - Jul 2016 (3 years)• Promotion from L1 that includes experience in Git, Regex, SSL, Server Monitoring, and Advanced Bash
• Troubleshoot escalated issues from L1 as well as escalated calls and chats - L1 Junior AdministratorHostgatorcomDec 2012 - May 2013 (6 months)• Assisted Customers with their shared and dedicated hosting solutions through phone, chat, and ticket support
• Experience in Bash, VPS Servers, widely used CMS's including WordPress, Joomla, and Magento, as well as multiple server operating systems
Education
verified_user
0% verified
- Certificate, Cybersecurity BootcampThe University of Texas at AustinJun 2021 - Dec 2021 (7 months)
- High School Diploma, High School DiplomaUniversity of HoustonJan 2004 - Dec 2008 (5 years)
Projects (professional or personal)
verified_user
0% verified
- AAutomated ELK Stack DeploymentSep 2021In this project, Ansible was used to automate the deployment of docker containers that served three DVWA Hosts and an ELK stack Tools: Azure, Ansible, ELK, Beats