Innovative professional with 20+ years of progressive experience in the telecom industry with the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. I have participated in the RFP process, design and implementation of large scale, highly complex voice and data networks both as a customer and as a vendor. I am uniquely skilled in that I understand the needs of the customer and the limitations of a service provider. This allows me to fully appreciate both sides of the implementation process and manage it to the desired outcome for all stakeholders. Expert in client relations and needs assessment, marketing, financial management, administration, and staff training, supervision, motivation and mentoring.