Gladys Tuvera

I have over 6 years of professional experience as a Customer Service Representative in the BPO Industry, almost 5 years in the remote setup as a Customer Service/Technical Support and a clinical auditor for more than 4 years. I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I address all of the customer's concerns without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.