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Gladys Kyenze

About

Detail

Nairobi County, Kenya

Contact Gladys regarding: 
work
Full-time jobs
Starting at USD700/month
Flexible work
Starting at USD5/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Athena Executive Search & Consulting
    Contracted Executive Assistant public Remote experience
    Athena Executive Search & Consulting
    Jun 2025 - Mar 2026 (10 months)
    Managed calendars for 2 executives across 5 time zones, boosting
    scheduling efficiency by 40%
    Handled high-volume Email Management, prioritization, and follow
    ups within Google Workspace to streamline remote operations
    Processed 100 daily emails within Google Workspace, improving
    response time by 30%
    Compiled multiple research reports with precise formatting,
    accelerating decision-making by 58%
    Prepared high-level presentations and professional correspondence
    using Microsoft Office to enhance executive communication
    Coordinated meetings and tracked action items through Project
    Management Software to ensure property management efficiency
  • P
    Data Clerk
    Platinum Outsourcing Logistics
    Jun 2022 - Feb 2025 (2 years 9 months)
    • Handled customer records, processed tickets, and maintained data across CRM and ERP platforms. • Resolved inbound support issues by analysing order discrepancies and dispatch errors. • Generated reports for internal teams to support customer experience improvements. • Generate and share Customer Invoices including sending to Customers. • Prepare monthly Customer Aging report for review during meetings.
  • D
    Customer Support Specialist
    Dapi Kyeka Enterprises
    Mar 2017 - Dec 2021 (4 years 10 months)
    • Provided multi-channel customer support (email, phone, chat) for local and e-commerce clients. • Assisted users with product information, returns, and account management. • Documented recurring issues and collaborated with technical teams to refine responses. • Supported training and onboarding of new support staff. • Prepare Export documentation. • Track and ensure all sales are accurately invoiced.
Education verified_user 0% verified
  • KCA University
    Bachelor of Science
    KCA University
    Jan 2013 - Jan 2016 (3 years 1 month)