Giuliana Fontana
About
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Information Technology and Services Professional
Córdoba, Córdoba Province, Argentina
Résumé
Jobs
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Customer Success SpecialistSnapsheetApr 2025 - Jun 2026 (1 year 3 months)• Processed 90–110 files per day on average, consistently exceeding the minimum production target of 75
• Maintained quality scores above the 90% threshold required for continued employment, recognized as a Top Performer for 5 consecutive months
• Managed high-volume operational workflows across CRM systems, ensuring accurate and up-to-date case records
• Met response time and quality KPIs in a fast-paced, fully remote environment
• Utilized Power BI dashboards to monitor orders, customer information, and operational metrics
• Leveraged Google Workspace and Gmail for professional communication and data management- Fulfillment Engagement SpecialistVarsity TutorsJul 2024 - Feb 2025 (8 months)• Conducted 14 types of internal audits across key operational areas, including calendar compliance, to ensure every student had sessions scheduled on time
• Moderated 2–3 live online sessions per shift, ensuring adherence to SOPs and maintaining session quality standards
• Managed real-time tutor substitutions within a 2-minute window when the primary instructor was unavailable, coordinating replacements across a live substitute pool
• Ensured compliance with operational standards across multiple processes and teams
• Maintained and updated internal data to support accurate session tracking and reporting
• Utilized dashboards to monitor operational metrics and Google Workspace for daily documentation and communicat - LPatient Services RepresentativeLilleGroupDec 2020 - Jul 2024 (3 years 8 months)• Handled 60–120 inbound calls per day from patients, providers, and pharmacies, logging detailed case notes in the CRM after each interaction
• Triaged incoming calls and routed them to the appropriate department, including urgent escalation to nursing staff for patients reporting critical cardiac symptoms
• Coordinated appointment scheduling and follow-up tracking across multiple internal teams
• Maintained and validated sensitive patient data, ensuring accuracy and compliance within internal systems
• Recognized for high call volume performance - EAdministrative AssistantEntrelazosMar 2016 - Nov 2020 (4 years 9 months)• Managed front desk operations at a therapy center, including patient reception, appointment scheduling, and meeting coordination
• Handled billing and invoicing with health insurance providers and managed daily cash flow
• Led the digitization of physical records, organizing years of paper documents by month and year before migrating them to digital systems
• Provided general administrative and operational support across the organization
• Utilized Microsoft 365 (Excel, Outlook, Word) to maintain accurate spreadsheets, manage professional communication, and handle documentation
Education
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- Digital MarketingEducación ITJan 2024
- UIndustrial EngineeringUTN- National Technological universityJan 2014 - Jan 2022 (8 years 1 month)
- IHigh School Diploma in Economics & ManagementInstituto Nuestra Señora del LujánJan 2013