Giselle Valdez Human Resources Professional | Real Estate Transactions

Operations Manager

Bright Home Offer

Jan 2025 - Mar 2026 (1 year 3 months)

●Supervise daily operations across departments, ensuring smooth collaboration and workflow.

●Coordinate real estate transactions from acquisition to closing, ensuring timely and accurate execution.

●Manage and improve operational processes to boost team productivity and efficiency.

●Oversee CRM systems, internal communication platforms, and task management tools (e.g., Podio, Slack, etc).

●Collaborate with acquisitions and sales teams to streamline lead handling and pipeline management.

●Monitor KPIs, generate performance reports, and identify areas for process optimization.

●Provide support in hiring, onboarding, and training of remote staff.

●Maintain documentati

Lead Generation Specialist

Federal Cash buyers

Mar 2020 - Dec 2023 (3 years 10 months)

Outbound calls to Home Owners to check or create interest to sell their property.
Responsible for entry and upkeep CRM data according to established guidelines while engaging active clients.
Moved customers swiftly through sales process by scheduling appointments or direct transfer to the Acquisition team for a proper Follow-up to close the deal.

Human Resources Administrative Specialist

Federal Cash buyers

Mar 2020 - Dec 2023 (3 years 10 months)

●Determined application requirements with detailed analysis of job descriptions and qualifications.
●Applied knowledge of HR operations, procedures and programs to answer routine questions and inquiries.
●Manage development and implementation of progressive discipline process, corrective action and termination.
●Responsible for payroll, bonuses and timesheets.

Real State Transaction Coordinator

Federal Cash buyers

Mar 2020 - Dec 2023 (3 years 10 months)

●Assured client satisfaction by building trusting rapport and offering individualized service as their point of contact.
●Make sure the buyer’s offer and counteroffers get approved by the seller to ensure a smooth real estate sales process.
●Assisted real estate agents, clientele, and other stakeholders with paperwork to ensure the completion of all escrow documents, such as appraisals, titles, and mortgage loans.
●Supervised all administrative duties for home buyer and seller transactions from contract to close with an attorney.
●Property Manager of a small portfolio of residences ensuring that residential and commercial properties meet the needs of the tenants. This involves determining rates, marketing vacancies, a

Front Desk Receptionist

Huawei Technologies Bolivia

Nov 2015 - Apr 2017 (1 year 6 months)

●Delivered prompt, professional service to every caller or guest, quickly responding questions and route connections.
●Prepared thorough reports by compiling and distilling related data.
●Produced error-free professional business correspondence, including letters and memos.
●Greeted incoming guests and directed individuals to appropriate personnel.

Human Resources Executive

Huawei Technologies Bolivia

Nov 2015 - Apr 2017 (1 year 6 months)

●Provided administrative support to management and executives.
●Interviewed applicants, administered pre-employment evaluations, coordinated new-hire orientation sessions and trained new hires on facility procedures.
●Supported HR team with staffing, reinforcing company policies, corrective actions and Termination.
●Collaborated with administrative staff on billing, accounts payable, placing orders, monitored usage and coordinated stocking to control office supplies.
●Assist associates with tourist, business & Family Visa.

Executive Assistant

Huawei Technologies Bolivia

Nov 2015 - Apr 2017 (1 year 6 months)

●Coordinated scheduling for internal and external meetings, travel plans covering multiple regions and international locations, conference calls and day-to-day executive obligations.
●Managed and maintained schedules for leadership team.
●Placed orders, monitored usage and coordinated stocking to control office supplies. (Order Stationery)
●Processed invoices, payroll and payments online to suppliers.

Human Resources Administrative Assistant

Geeks on Site

Dec 2011 - Aug 2015 (3 years 9 months)

●Advertised open positions on industry-specific job boards and social media platforms.
●Interviewed applicants and administered pre-employment evaluations.
●Reviewed new hire paperwork to confirm fulfillment of required documentation.
●Organized and conducted orientation sessions, job skills development, employee initiatives, strengthening knowledge and abilities, leading comprehensive training program for established and new hired employees (On-site Technicians).
●Handled employee performance evaluation, disciplinary action planning and Termination.

Dispatch Coordinator

Geeks on Site

Dec 2011 - Aug 2015 (3 years 9 months)

●Communication with Technicians to provide assignments or exchange information.
●Received service requests, prioritized responses, and optimized utilization of team resources in dispatching the proper Technician according to Clients' needs.
●Rescheduled maintenance and repairs for Systems and equipment.

Customer Service Sales Representative

Geeks on Site

Dec 2011 - Aug 2015 (3 years 9 months)

●Met sales goals consistently by qualifying leads, generating relationships, and elevating brand exposure.
●Processed customer's orders and contracts efficiently to foster continuous satisfaction.
●Created client communications and enrollment plans and conveyed clear expectations for remote support.
●Answered inbound calls to handle various concerns, set appointments with technicians and close sales.

Giselle Valdez

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Giselle Valdez

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