Giovany Flores TELEPHONE AGENT CS, SALES, TECH SUPPORT

CREDIT RELIEF

ONE

Jul 2020 - Feb 2022 (1 year 8 months)

On this job we did 3 different campaigns which were Debt Settlement, Credit Repair & Real Estate. I started off as a transfer agent on Debt settlement doing outbound calls on leads who were interested in coming out of debt, asked them personal questions to see if they qualified for our program. If they did I would transfer them to the closers. When I became a Closer I would ask the client for their social security number, run their credit, verify the items that we could work with, make a list of their expenses & provide them with a monthly payment. On the Credit Repair campaign the process was similar, I also asked for their personal information to get them enrolled and multitasking, filling the clients information at the same time in a pai

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OPORTUN

Jul 2017 - Oct 2019 (2 years 4 months)

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SALES Representative

OPORTUN, Leon Gto

Jun 2017 - Jul 2019 (2 years 2 months)

need of getting a loan for personal use or to build their credit. With me they could fill the loan application by phone. I will collect their information. We helped hundreds of families to get approved from $300-$7,000 dls & also helped them increase their credit score. I used to manage a lot of sensible information from clients such as income, address, social security & bank information. I would help the client create their online application over the phone & help them upload their documents over our online website, they would go through our verification department once they were approved for the loan we would call them & provide them with all the loan terms so they can get the money deposited to their bank account or had them go to our ne

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CS Rep, Tech Support Agent

Ttec (Dish) , Leon Gto

Oct 2015 - Nov 2016 (1 year 2 months)

In the company, I started working in the customer service department of the large American company DISH, where I solved doubts about invoices, bills, or processed payments and adjusting their programming and equipment. Shortly after, I moved to the technical support department, where I helped when the signal failed and instructed them on how to solve their issues with the channels, the antenna, the remote control, and even install new equipment. In this job, I learned to exploit skills such as patience, self-motivation, persuasiveness, speaking skills, confidence, multitasking, problem-solving, and perseverance.

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TELETECH

Oct 2015 - Oct 2016 (1 year 1 month)

Giovany Flores

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Giovany Flores

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Behavioral traits