Ginslyn Cortes

Cold Calling / Appointment Setting

ShipSense

Jan 2025 - Jan 2026 (1 year 1 month)

Made high-volume outbound cold calls to generate leads and sales Introduced products/services and built interest with potential customers Handled objections and persuaded prospects to convert or schedule follow-ups Maintained accurate records of calls and leads in CRM systems Consistently met daily call and conversion targets

Customer Service Representative

T-Mobile

Jan 2022 - Jan 2023 (1 year 1 month)

Handled inbound calls for billing, technical support, and account inquiries Resolved customer issues and complaints while maintaining high satisfaction Updated accounts, processed changes, and documented interactions in CRM systems Met performance targets for call handling, resolution time, and sales opportunities

C

Collection Agent

Credit One Bank US

Jan 2021 - Dec 2021 (1 year)

Made high-volume outbound cold calls to generate leads and sales Introduced products/services and built interest with potential customers Handled objections and persuaded prospects to convert or schedule follow-ups Maintained accurate records of calls and leads in CRM systems Consistently met daily call and conversion targets

Customer Service Representative

SiriusXM

Jan 2019 - Jan 2021 (2 years 1 month)

Assisted customers with account inquiries, billing issues, and subscription changes Handled inbound and outbound calls to resolve concerns and improve retention Processed payments, upgrades, cancellations, and account updates Addressed complaints professionally while maintaining high customer satisfaction

A

Customer Service Representative

Aetna Dental

Jan 2017 - Jan 2019 (2 years 1 month)

Assisted customers with account inquiries, billing issues, and subscription changes Handled inbound and outbound calls to resolve concerns and improve retention Processed payments, upgrades, cancellations, and account updates Addressed complaints professionally while maintaining high customer satisfaction

T

Customer Service Representative

T-Mobile Prepaid

Jan 2015 - Jan 2017 (2 years 1 month)

Assisted customers with account inquiries, billing issues, and subscription changes Handled inbound and outbound calls to resolve concerns and improve retention Processed payments, upgrades, cancellations, and account updates Addressed complaints professionally while maintaining high customer satisfaction

1

Sales Representative *Seasonal Account*

1800-Flowers

Jan 2015 - Dec 2015 (1 year)

Assisted customers with ordering flowers and gifts via inbound and outbound calls Recommended products and upsold add-ons to increase sales Processed orders, payments, and delivery requests accurately Resolved order issues, complaints, and delivery concerns Maintained customer records and ensured a positive buying experience

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