Gino Orial Customer Support and Operations Professional

Data Evaluator

NeoWork

Feb 2026 - Apr 2026 (3 months)

• Annotated and structured complex datasets to train Al models in executing
multi-step business processes across various software applications.
• Evaluated Al performance outputs for accuracy and consistency, providing
feedback to refine automated workflows and logic.
• Ensured high data integrity while encoding information to support the
development of scalable automation solutions.
• Collaborated with technical teams to bridge the gap between human-led
operational tasks and Al-driven process execution.

P

Real Estate Servicing VA

Pacific Equity and Loan

Jul 2025 - Jan 2026 (7 months)

• Managed loan lifecycle processes including extensions, modifications, and
bridge loan documentation.
• Handled debt recovery and delinquent account coordination to support asset
retention.
• Reconciled financial data between Mortgage Automator and QuickBooks to
ensure reporting accuracy.
• Coordinated with sales, accounting, and construction teams to monitor loan
status and compliance.

S

E-Commerce Back Office Representative

Sequential Tech

Jul 2023 - Jul 2024 (1 year 1 month)

• Tracked and monitored mobile device shipments in real time, ensuring timely
and accurate delivery through CRM and carrier systems.
• Communicated with customers and logistics partners to provide shipment
status updates, resolve delays, and prevent delivery disruptions.
• Coordinated with fulfillment teams and carriers to address order discrepancies
and dispatch-related concerns.
• Maintained accurate shipment records, order documentation, and tracking
details to ensure data integrity and operational compliance.
• Prepared case notes and reports on shipment activities to support performance
tracking and issue resolution.

F

Freelance Graphic Artist and Video Editor

Apr 2022 - Current (4 years 6 months)

• Develop brand identities, marketing materials, and social media assets.
• Produce short-form promotional videos and digital content.
• Manage client revisions and project timelines from concept to delivery.

Senior Case Manager / Customer Service Representative

TDCX

May 2019 - Jul 2023 (4 years 3 months)

• Served as Tier 2 escalation support handling complex booking disputes, billing
concerns, and multi-party mediation.
• Managed subscription lifecycles, account security issues, and billing
adjustments while maintaining 90%+ CSAT.
• Conducted account audits, identified suspicious activities, and collaborated
with Fraud teams to mitigate risk.
• Acted as Subject Matter Expert (SME), mentoring agents and supporting policy
updates and quality improvement.

Q

Subject Matter Expert / Customer & Sales Representative

Quantrics Enterprises

Aug 2017 - May 2019 (1 year 10 months)

• Provided floor support and technical guidance for a team of 7–10 agents
handling telecom accounts.
• Resolved billing disputes, technical connectivity issues, and service escalations.
• Assisted in KPI tracking, quality audits, and performance reporting.
• Exceeded ARPU targets through strategic upselling and retention efforts.

Retention Specialist / Customer & Sales Representative

TTEC

Feb 2015 - Aug 2017 (2 years 7 months)

• Handled 40–60 daily retention calls, achieving 60%+ customer save rate.
• Resolved complex billing and technical concerns while improving customer
lifetime value.
• Consistently exceeded sales targets and maintained high QA compliance.

Customer Service Representative

Tech Mahindra

May 2014 - Dec 2014 (8 months)

• Provided broadband technical troubleshooting and account support.
• Resolved hardware and network issues while meeting AHT and FCR targets.
• Maintained high customer satisfaction and NPS performance.

Gino Orial

About

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Timeline

Résumé

Gino Orial

About

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Behavioral traits