G

Gino Orial

About

Detail

Customer Support and Operations Professional
Taytay, Calabarzon, Philippines

Contact Gino regarding: 
work
Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD5/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • NeoWork
    Data Evaluator
    NeoWork
    Feb 2026 - Apr 2026 (3 months)
    • Annotated and structured complex datasets to train Al models in executing multi-step business processes across various software applications. • Evaluated Al performance outputs for accuracy and consistency, providing feedback to refine automated workflows and logic. • Ensured high data integrity while encoding information to support the development of scalable automation solutions. • Collaborated with technical teams to bridge the gap between human-led operational tasks and Al-driven process execution.
  • P
    Real Estate Servicing VA
    Pacific Equity and Loan
    Jul 2025 - Jan 2026 (7 months)
    • Managed loan lifecycle processes including extensions, modifications, and bridge loan documentation. • Handled debt recovery and delinquent account coordination to support asset retention. • Reconciled financial data between Mortgage Automator and QuickBooks to ensure reporting accuracy. • Coordinated with sales, accounting, and construction teams to monitor loan status and compliance.
  • S
    E-Commerce Back Office Representative
    Sequential Tech
    Jul 2023 - Jul 2024 (1 year 1 month)
    • Tracked and monitored mobile device shipments in real time, ensuring timely and accurate delivery through CRM and carrier systems. • Communicated with customers and logistics partners to provide shipment status updates, resolve delays, and prevent delivery disruptions. • Coordinated with fulfillment teams and carriers to address order discrepancies and dispatch-related concerns. • Maintained accurate shipment records, order documentation, and tracking details to ensure data integrity and operational compliance. • Prepared case notes and reports on shipment activities to support performance tracking and issue resolution.
  • F
    Freelance Graphic Artist and Video Editor
    Apr 2022 - Current (4 years 2 months)
    • Develop brand identities, marketing materials, and social media assets. • Produce short-form promotional videos and digital content. • Manage client revisions and project timelines from concept to delivery.
  • TDCX
    Senior Case Manager / Customer Service Representative
    TDCX
    May 2019 - Jul 2023 (4 years 3 months)
    • Served as Tier 2 escalation support handling complex booking disputes, billing concerns, and multi-party mediation. • Managed subscription lifecycles, account security issues, and billing adjustments while maintaining 90%+ CSAT. • Conducted account audits, identified suspicious activities, and collaborated with Fraud teams to mitigate risk. • Acted as Subject Matter Expert (SME), mentoring agents and supporting policy updates and quality improvement.
  • Q
    Subject Matter Expert / Customer & Sales Representative
    Quantrics Enterprises
    Aug 2017 - May 2019 (1 year 10 months)
    • Provided floor support and technical guidance for a team of 7–10 agents handling telecom accounts. • Resolved billing disputes, technical connectivity issues, and service escalations. • Assisted in KPI tracking, quality audits, and performance reporting. • Exceeded ARPU targets through strategic upselling and retention efforts.
  • TTEC
    Retention Specialist / Customer & Sales Representative
    TTEC
    Feb 2015 - Aug 2017 (2 years 7 months)
    • Handled 40–60 daily retention calls, achieving 60%+ customer save rate. • Resolved complex billing and technical concerns while improving customer lifetime value. • Consistently exceeded sales targets and maintained high QA compliance.
  • Tech Mahindra
    Customer Service Representative
    Tech Mahindra
    May 2014 - Dec 2014 (8 months)
    • Provided broadband technical troubleshooting and account support. • Resolved hardware and network issues while meeting AHT and FCR targets. • Maintained high customer satisfaction and NPS performance.
Education verified_user 0% verified
  • Asian Institute of Computer Studies
    Computer Technology - Graduate of Technical Vocational Course
    Asian Institute of Computer Studies
    Jan 2012 - Jan 2014 (2 years 1 month)