G

Gino Barreda

About

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Contact Center Specialist
Lima, Callao Region, Peru
Contact Gino regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Pinnacle Life Group
    Junior Underwriter, Sales Representative
    Pinnacle Life Group
    Jan 2026 - Jul 2026 (7 months)
    • Managed high-volume lead lists, ensuring accurate handling, organization, and qualification of potential clients.
    • Conducted daily follow-ups with leads regarding mortgage protection policies, providing clear guidance and pre-screening support.
    • Contacted over 200 leads per day to schedule appointments with senior underwriters and complete initial screening processes.
    • Maintained CRM accuracy by uploading and updating detailed lead profiles with meticulous attention to data quality.
    • Supported team operations by managing supervisor calendars, coordinating time-zone-sensitive appointments, and training new hires on CRM, phone setup, and onboarding procedures.
  • Teleperformance
    Contact Center Representative
    Teleperformance
    Mar 2025 - Jan 2026 (11 months)
    • Provided comprehensive customer support by addressing inquiries, troubleshooting, service activations, and ensuring accurate resolutions during inbound calls.
    • Maintained detailed CRM documentation by recording customer interactions, follow-ups, and case outcomes with precision and compliance.
    • Ensured service quality standards by adhering to company procedures, meeting performance KPIs, and consistently delivering a positive customer experience.
  • S
    Inbound Contact Center Supervisor
    Simpluris
    May 2021 - Aug 2023 (2 years 4 months)
    • Supervised daily inbound and outbound operations by guiding agents handling calls related to class action lawsuits and arbitration cases, ensuring accurate information and smooth workflows.
    • Handled escalations by updating the team on important outcomes from active cases and contacting members to provide resolutions to previous inquiries.
    • Trained new hires through onboarding, system setup, coaching, and hands-on practice to help them succeed quickly, while continuing to take calls.
    • Provided cross-team assistance by stepping in to help different departments, solving issues in real time, and keeping operations running efficiently.
    • Monitored team performance by checking call volume, quality scores, and agent progre
Education verified_user 0% verified
  • Universidad San Ignacio de Loyola
    Hotel Management
    Universidad San Ignacio de Loyola
    Jan 2010 - Jan 2014 (4 years 1 month)
  • B
    High School Diploma
    Braulio Alonso High School
    Jan 2010