Customer Servicie Representative
Sitel
Apr 2022 - Jan 2023 (10 months)
• Conducted in-depth analysis of customer accounts to identify and prevent fraudulent activities. • Utilized advanced fraud detection tools and technologies to monitor transactions and identify potential risks • Investigated suspicious transactions, collaborating with cross-functional teams to mitigate fraud and protect customer assets • Communicated effectively with customers to verify transactions, resolve issues, and provide education on security best practices • Implemented and updated fraud prevention policies and procedures to stay ahead of emerging threats