Ginadel Lipata-riño

I am an experienced Customer Success and Growth professional with a background in scaling support teams, streamlining operations, and driving client retention. My career has spanned roles in customer success, operations management, and growth coordination—giving me a well-rounded perspective on how to create excellent customer experiences while helping businesses scale.At Recovered Health, I worked as a Growth Coordinator, supporting business expansion efforts and client acquisition strategies. Prior to that, I served as an Org and Dev Manager/ Employee Engagement Manager at a US startup (Work Now Locally), where I helped build the team from recruitment, payroll, creation of support processes, implementation, auditing and training that not only helped the team grow in hundreds by also helped improve efficiency with a great culture.I specialize in:Customer Success & RetentionGrowth & Client Acquisition StrategiesRemote Team Leadershi, Quality Auditing and TrainingSupport Process Design & OptimizationBridging customer insights with product improvementsI thrive in dynamic environments where I can help businesses grow sustainably while ensuring customers feel valued and supported. Also bring a bright and positive atmosphere by managing Employee Engagement events virtually and face to face.