Customer Service Representative
EZ World Wide Logistics
Jan 2014 - Jun 2017 (3 years 6 months)
• Manage two e-commerce accounts by preparing orders and material/invoice documentation in a timely manner, Email clients with account report shipment and order status. • Email customers regarding emergency product replacement, pull sheet requests, special projects, or freight discrepancies, Coordinate logistics accounts with all rushed/independent orders, avoiding deadline delays • Create UPS, USPS, FEDEX, and UPC labels, Coordinate and create daily shipment and dispatch. • Prep paperwork for inbound goods, receive, sort, and stage for inventory control systems to manifest inbound and outbound shipment status, Manage warehouse inventory, order routing, and manifest. • Generate end-of-day reports.