Gimena Melina Bulacio Baez Virtual Bookings Specialist | Reservations & Lead

Customer Service Representative

Bookaway

Jan 2024 - Sep 2025 (1 year 9 months)

• Delivered premium support for global clients booking luxury and standard travel services.
• Guided customers through the booking process; provided quotes, alternatives, and solutions to client needs; and followed up on pending bookings.
• Coordinated with operations teams and suppliers worldwide to resolve customer issues
• Redesigned ticket categorization system, improving efficiency
• Created response templates and comprehensive repository for team’s performance.
• Served on Disputes & Chargebacks team, analysing cases and protecting company interests
• Delivered weekly/monthly presentations.

Receptionist for Globant

Konecta

Nov 2022 - Mar 2023 (5 months)

• Provided bilingual answering service (Spanish/English) for technology company
• Managed guest reception and routed inquiries to appropriate departments

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Sales Representative

María Sofía Kids

Nov 2020 - Nov 2022 (2 years 1 month)

• Direct sales through in-store and social media channels. Followed up with customers to close sales
• Managed inventory, cash handling, and team coordination (up to 10 people)

Customer Service Representative - Social Media

Konecta

Jun 2020 - Dec 2023 (3 years 7 months)

• Managed up to 8 simultaneous cases across chat, social media (Facebook, Twitter, WhatsApp), and phone
• Resolved billing, technical, and general customer queries with efficiency
• Achieved sales targets for telecommunications packages
• Documented all interactions accurately

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Food & Beverage Assistant

Romero Hermanos Funeral Services

Jan 2019 - Mar 2019 (3 months)

• Provided hospitality services during ceremonial events, serving guests with sensitivity and professionalism
• Prepared and served coffee, tea, and refreshments to attendees
• Maintained cleanliness and organization of common areas and service spaces during events
• Managed internal stock control for café area

Front Desk & Back Office

Youth Olympic Games Buenos Aires

Sep 2018 - Oct 2018 (2 months)

• Provided guest assistance for 206 international delegations
• Managed check-in/check-out, problem resolution, and facilities inspection
• Delivered service in high-pressure international event environment

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Travel Agency and Tour Operator

Actitud + EVyT

Sep 2013 - Dec 2016 (3 years 4 months)

• Coordinated student travel groups for educational and leisure trips
• Managed stakeholder relationships with parents, teachers, and service providers
• Managed reservations and booking coordination for group travel: Prepared quotes and tailored travel packages, and coordinated calendars, suppliers, and passenger details
• Handled Tour Operator resales, Disney sales, and social media management
• Used Amadeus GDS to check flight availability, schedules, fare options, and routing alternatives

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Customer Service Representative

Atento BPO

Dec 2010 - Sep 2013 (2 years 10 months)

• Foundation experience in customer service excellence and professional communication

Gimena Melina Bulacio Baez

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Gimena Melina Bulacio Baez

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