Gilbert Izaguirre

Jobs 0% verified

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Customer Success

Mark Anthony Brands

Mar 2025 - Current (1 year 3 months)

Own end-to-end customer support for Mas+ by Messi, boosting CSAT from 77% to 85% while consistently exceeding SLA targets. Trained and optimized native AI chatbots in Freshdesk and TikTok Shop to streamline inquiry resolution. Built automations and created IKBAs to accelerate support workflows. Partnered with Marketing and Compliance on TikTok Shop launch and compliant cross-platform campaigns. Applied Meltwater for sentiment analysis, campaign impact, and VoC insights. Designed and trained brand-specific custom GPTs for multichannel engagement aligned to brand voice.
C

Bartender / Supervisor

COOPER'S HAWK

Oct 2023 - Feb 2025 (1 year 5 months)
Customer Care Supervisor

Life360

Jan 2021 - Jan 2024 (3 years 1 month)

Managed and trained 30+ global agents across tech support and customer success teams. Acted as escalation point for complex customer issues, reducing resolution time by 35%. Led documentation improvement initiatives, reducing support tickets by 20%. Developed training programs to boost team productivity and knowledge sharing.
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Technical Support Specialist

Jiobit

Nov 2020 - Jul 2021 (9 months)

Delivered front-line and technical support for GPS hardware/software products. Followed ITIL methodology for triaging hardware and firmware issues. Collaborated with cross-functional teams to improve product reliability. Contributed to internal knowledge base for faster issue resolution.
T

Bar Manager

The Albert

Sep 2019 - Mar 2020 (7 months)
M

Food & Beverage Manager

Moxy Hotel

Feb 2018 - Sep 2019 (1 year 8 months)
H

Beverage Director

Honey's

Aug 2017 - Jan 2018 (6 months)
B

Head Bartender

Boka

Feb 2014 - Aug 2017 (3 years 7 months)

Education 0% verified

Gilbert Izaguirre

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