Gift Monday

Gift Monday

About

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Rivers State, Nigeria

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work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • SkilledUp Life
    Customer Service Representative
    SkilledUp Life
    May 2024 - Current (2 years 4 months)
    - Delivered exceptional technical support to students, troubleshooting complex issues and providing timely, effective solutions with a 100% resolution rate. - Ensured seamless customer experience, achieving 99%+ student satisfaction with Digital Witch products and community through proactive issue resolution and empathetic support. - Prioritized customer-centricity, resolving all client complaints (100%) promptly and efficiently, and fostering long-term relationships through personalized support and follow-ups.
  • P
    Customer Service Representative
    Power link
    Aug 2021 - Feb 2024 (2 years 7 months)
    - Resolved 500+ customer complaints via phone, email, and chat, achieving a 95% customer satisfaction rate and fostering a positive shopping experience. - Utilized expert problem-solving skills to address complex customer issues, reducing escalation by 30% and demonstrating proactive conflict resolution. - Collaborated with cross-functional teams to identify and resolve systemic issues, improving process efficiency by 25% and enhancing overall customer journey.
Education verified_user 0% verified
  • University of Calabar
    Master of Public Administration - MPA, Business Administration and Management, General
    University of Calabar
    Dec 2023