Gian Paolo Germina

Gian Paolo Germina

About

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RevOps Partner for B2B Companies | Pipeline, Lead Gen, and Revenue Systems | AI-Driven Operations
Metro Manila, Philippines

Timeline


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Résumé


Jobs verified_user 0% verified
  • S
    Founder & Automation Architect — Synctrive
    Synctrive
    Dec 2025 - Current (5 months)
    - Build AI-powered systems that sync operations across sales, marketing, and service delivery - Design workflow automation using n8n, Make.com, GHL, APIs, and custom AI agents - Implement lead capture → follow-up → proposal → payment → onboarding workflows - Reduce clients’ manual workload by 20–40+ hours/month - Provide audits, workflow blueprints, and ongoing automation management
  • Booked  Bid
    Partner & Delivery Architect – AI Automation
    Booked Bid
    Oct 2025 - Current (7 months)
  • RocketLevel
    RevOps Manager | Automation Manager
    RocketLevel
    Jul 2022 - Aug 2025 (3 years 2 months)
    Sales Operations Manager specializing in designing and implementing RocketLevel’s CRM architecture for its commercial booking system serving restoration companies across the US. Accountable for managing the lead generation team, ensuring efficient lead maintenance across multiple client accounts, and optimizing CRM workflows to support business growth and customer acquisition strategies.
  • Bada
    Senior Salesforce Administrator | Sales Operation Manager
    Bada
    Jul 2022 - Aug 2025 (3 years 2 months)
    Bada is a global talent platform that revolutionizes how freelancers are matched with businesses. Our platform combines the power of AI and human vetting to ensure you have access to the top 1% of online talent.
  • RocketLevel
    Sales Operation Manager
    RocketLevel
    Jul 2022 - Aug 2025 (3 years 2 months)
    Sales Operations Manager specializing in designing and implementing RocketLevel’s CRM architecture for its commercial booking system serving restoration companies across the US. Accountable for managing the lead generation team, ensuring efficient lead maintenance across multiple client accounts, and optimizing CRM workflows to support business growth and customer acquisition strategies.
  • Cognizant
    Salesforce Administrator | Senior Process Executive | Support Engineer
    Cognizant
    Jul 2021 - Jul 2022 (1 year 1 month)
    Salesforce System Administrator with 1 year of experience specializing in troubleshooting and resolving break-fix issues for various businesses through Salesforce’s ticketing system. Expertise includes managing and supporting Sales Cloud, Service Cloud, and Experience Cloud environments. Worked under Cognizant, a Salesforce partner company, providing dedicated support to Salesforce clients by ensuring timely and effective ticket resolution.
  • G
    Project Manager
    Giant Kids Studio
    Jan 2021 - Dec 2021 (1 year)
    Managed a year-long project, Mainly responsible for determining the Work Breakdown Structure (WBS) and then allocating the task to the team to ensure that the deliverability of the product is on time and never delayed.
  • Optum
    Customer Service Representative
    Optum
    Oct 2020 - May 2021 (8 months)
    Supported the AARP account, I provide product/service information, answer questions, and resolve any emerging problems that the customer's account might face with accuracy and efficiency.
  • KnowMore CPH
    Power point Specialist
    KnowMore CPH
    Jun 2019 - Sep 2020 (1 year 4 months)
    Developed high-quality PowerPoint presentations for major companies across Europe and the US through Knowmore, a freelancing platform. Responsibilities included bidding on projects, interpreting client guidelines, and creating visually engaging, professional presentations tailored to specific business needs and branding standards.
  • Convergys
    Sales Advocate
    Convergys
    May 2018 - May 2019 (1 year 1 month)
    Served as a Customer Support Representative for AT&T at Convergys, providing comprehensive product and service information while addressing customer inquiries with precision and efficiency. Responsibilities included upselling relevant products and plans, resolving account-related issues, and ensuring a seamless customer experience through proactive problem-solving and personalized service.
  • Sitel Group
    Retention Specialist
    Sitel Group
    May 2017 - May 2018 (1 year 1 month)
    Managed Bell Canada’s Outbound Loyalty Retention program at Sitel, specializing in the Save Back campaign. Responsibilities included proactively engaging customers with pending cancellations, delivering tailored retention solutions, and resolving complex inquiries to enhance customer satisfaction and loyalty. Focused on building strong customer relationships and minimizing account attrition through personalized service and issue resolution.
Education verified_user 0% verified
  • STI College
    Bachelor of Science in Information Technology, Information Technology
    STI College
    Jan 2014 - Dec 2020 (7 years)