Gianna Godorecci

Gianna Godorecci

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🌍International Business Operations | Global Procurement | Supplier & Client Relationship Management | Business Development | Project Coordination | Bilingual (
Bogotá, Bogota, Colombia

Contact Gianna regarding: 
Flexible work
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Résumé


Jobs verified_user 0% verified
  • Ozeol International
    International Buyer | Global Procurement | Business Operations
    Ozeol International
    Jan 2025 - Current (1 year 10 months)
    Support global procurement and business operations by identifying international sourcing opportunities, developing strategic supplier relationships and coordinating purchasing initiatives across North American and European markets.

    Key Responsibilities

    • Identify profitable sourcing opportunities through market research, pricing analysis, competitor analysis and industry trend evaluation.

    • Source, qualify and develop relationships with international suppliers across multiple product categories.

    • Lead supplier outreach and commercial negotiations to secure competitive pricing, favorable purchasing terms and long-term business partnerships.

    • Support end-to-end procurement activities, i
  • Concentrix
    Client Operations & Customer Success Analyst
    Concentrix
    Jun 2023 - Dec 2024 (1 year 7 months)
    Supported customer operations, payment investigations and business processes while ensuring operational excellence, compliance and outstanding customer experience.

    Key Responsibilities

    • Managed complex customer cases while meeting SLA requirements and quality standards.

    • Investigated financial transactions across PayPal, Visa, Mastercard and American Express platforms.

    • Coordinated with internal departments to resolve operational and customer-related issues.

    • Maintained operational documentation ensuring audit readiness, compliance and process traceability.

    • Improved customer satisfaction through problem solving, stakeholder communication and operational coordination.
  • Hotmart
    Digital Marketing & Business Operations Consultant
    Hotmart
    Jan 2021 - Dec 2023 (3 years)
    Managed digital marketing operations, marketing automation and business growth initiatives for online businesses.

    Key Responsibilities

    • Managed Facebook Ads campaigns focused on customer acquisition and business growth.

    • Built WordPress websites, landing pages and automated marketing funnels.

    • Implemented retargeting campaigns to improve conversion rates and customer engagement.

    • Analyzed campaign KPIs including CTR, CPC, CPA and ROAS to optimize business performance.

    • Supported digital business growth through marketing automation and data-driven decision making.
  • Teleperformance
    Operations Supervisor
    Teleperformance
    Jan 2019 - May 2023 (4 years 5 months)
    Led multilingual operational teams while improving workflow efficiency, customer experience and operational performance.

    Key Responsibilities

    • Supervised daily business operations and team performance.

    • Managed workflow escalations through Salesforce CRM.

    • Monitored KPIs and prepared operational reports.

    • Coordinated cross-functional teams to improve productivity and service delivery.

    • Supported operational excellence through continuous process improvement.
  • Profesional independiente
    Quality Management Systems Consultant
    Profesional independiente
    Jan 2011 - Jul 2018 (7 years 7 months)
    Provided consulting services focused on ISO 9001 implementation, quality management systems and operational excellence.

    Key Responsibilities

    • Conducted internal and external quality audits.

    • Developed quality management documentation and operational procedures.

    • Identified process improvement opportunities and compliance gaps.

    • Supported organizations during ISO certification projects.
Education verified_user 0% verified
  • Instituto de Lenguas de la Universidad Distrital ILUD
    Portuguese
    Instituto de Lenguas de la Universidad Distrital ILUD
    Jan 2026 - Current (10 months)
  • EUDE Business School
    Ecommerce & Marketing Automation
    EUDE Business School
    Mar 2022 - Apr 2022 (2 months)
  • E
    Ecommerce & marketing automation.
    Mar 2022 - Apr 2022 (2 months)
  • Universidad Nacional Experimental Politecnica Antonio Jose de Sucre
    Magister, Ingenieria Industrial
    Universidad Nacional Experimental Politecnica Antonio Jose de Sucre
    Jan 2012 - Dec 2016 (5 years)
  • Universidad Nacional Experimental de Guayana
    Ingeniero Industrial, Industrial
    Universidad Nacional Experimental de Guayana
    Jan 2005 - Dec 2010 (6 years)