Gianmarco Chavez Goeta

Customer Support Advocate

Owner.com

May 2024 - Current (2 years 2 months)

• Handling calls, emails, chats, and tickets from diverse clients (restaurants and their customers), providing technical support for tablet, printer, POS system (Toast/Clover/Owner), website, and billing issues; followed up to ensure full resolution. • Serving as the primary point of contact between customers and internal teams (engineering, billing), ensuring smooth communication and issue resolution. • Modifying websites and created customized marketing campaigns tailored to client needs, improving user experience and engagement. • Providing technical support, resolving issues with DNS records, tablets, printers, and payment processing via Stripe. • Serving as first point of contact for potential clients, referring them to the sales

Customer Service Agent

Teleperformance

Dec 2023 - Feb 2024 (3 months)

• Provided customer support, addressing account and network issues, refund requests, and fraud-related concerns for a renowned gaming company. • Handled customer inquiries via chat, voice, and ticketing systems, ensuring timely and effective resolutions. • Utilized Salesforce to manage customer interactions, track issues, and optimize service delivery. • Filed bugs and reported technical issues to the engineering team for resolution

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Kitchen General Manager

Long Lake Camp for the Arts

Jun 2023 - Aug 2023 (3 months)

• Organized and planned weekly meal schedules, ensuring special dietary needs were met efficiently. • Managed client-facing tasks, addressing food service requests and ensuring customer satisfaction. • Served as liaison between management, staff, and campers, facilitating smooth communication and operations.

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Waiter (Customer service front end)

Eggsquisite Breakfast

Jun 2022 - Aug 2022 (3 months)

• Provided exceptional customer service, addressing client needs and requests promptly. • Managed reservations and coordinated events, ensuring seamless operations and customer satisfaction. • Supervised team operations, fostering a collaborative and efficient work environment.

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Administrative assistant

Arte y Decoraciones MultiDeko

Jun 2021 - Apr 2022 (11 months)

• Responded to client chats and emails, ensuring timely and accurate communication. • Tracked orders and reviewed contracts for an interior design company, ensuring project accuracy and client satisfaction.

Gianmarco Chavez Goeta

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