Customer Service Representative and Travel Concierge verified_user
Verified experience
Bark
May 2024 - Mar 2025 (11 months)
- Provided timely and empathetic customer support across email, phone, and chat, maintaining a high standard of service in a fast-paced environment.
- Documented customer interactions, preferences, and requests accurately within internal CRM and support systems.
- Investigated and resolved order, service, and travel-related issues in collaboration with cross-functional teams.
- Provided personalized concierge assistance to customers traveling with pets, including guidance on travel requirements, documentation, policies, and logistics.
- Maintained detailed travel arrangements and delivered white-glove service aligned with BARK's premium customer experience standards.
- Consistently met quality, productivity, and cus