Giancarlos José Cruces López

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Video Transcript Verifier

DittoDub

Oct 2025 - Current (6 months)

- Reviewed and verified AI-generated video transcripts by comparing text against audio to ensure accuracy, completeness, and contextual fidelity. - Corrected transcription errors, misheard words, timing issues, and formatting inconsistencies to meet quality and localization standards. - Ensured transcripts were optimized for downstream video dubbing and localization workflows. - Applied detailed editorial and quality guidelines consistently across multiple video projects. - Used DittoDub’s internal editing and verification tools to validate transcripts efficiently and at scale. - Managed assigned workloads independently while meeting strict turnaround times in a remote environment. - Maintained confidentiality and handled content responsibl

Data Transcriber

SIGMA AI

Apr 2025 - Sep 2025 (6 months)

- Transcribed and reviewed audio content with a strong emphasis on linguistic accuracy, grammar, and contextual fidelity. - Followed detailed transcription and annotation guidelines to produce high-quality text datasets for AI and machine-learning applications. - Performed quality control checks to ensure consistency, clarity, and compliance with project standards. - Utilized Sigma AI's annotation platform to complete tasks efficiently and at scale. - Contributed to the creation of structured language data used in training and improving natural language processing (NLP) and speech recognition models. - Maintained effective workflow management by regularly updating project participation and completion information on Excel, which facilit

Customer Service Representative and Concierge

Bark

May 2024 - Mar 2025 (11 months)

As a Customer Service Representative and Concierge, I was responsible for a wide range of duties aimed at enhancing customer satisfaction and engagement. • CSR Duties: - Managed accounts and retention efforts, responding to inquiries and resolving issues efficiently. - Navigated various product listings on platforms such as Amazon and Target, as well as BARK's webpage. - Processed orders while sharing product information and upselling, contributing to overall sales growth. - Collected feedback and provided technical support, ensuring a seamless customer experience. - Utilized e-commerce tools such as Shopify to manage orders and subscriptions, track shipments, and verify information, enhancing the overall customer experience.

Ads Assessor

TELUS Digital

Jan 2024 - Current (2 years 3 months)

- Conducted content moderation and filtering to ensure compliance with advertising standards. - Implemented search engine optimization strategies to enhance ad visibility and performance. - Evaluated ads for quality assurance, ensuring they met established guidelines and standards. - Performed data entry, analysis, and verification to maintain accurate records and insights. - Contributed to algorithm enhancement by providing feedback based on ad performance metrics. - Collaborated with the AI development team to enhance algorithm capabilities, leveraging my expertise in content categorization to ensure that AI products accurately reflect human analysis. - Worked with the AI engineering team to develop new AI tools for our clients, int

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Administrative Assistant

Hidrogreen Peru

Jan 2022 - Dec 2023 (2 years)

As an Administrative Assistant, I provided comprehensive assistance to the manager, ensuring smooth daily operations and effective communication within the team. I supported daily customer interactions and performed clerical tasks to enhance customer satisfaction and operational efficiency. Additionally, I managed schedules and coordinated meetings to optimize time management and resource allocation, including organizing discussions to analyze marketing efforts. My role involved conducting accurate data entry to maintain up-to-date records and facilitate information retrieval. I trained new hires, fostering a collaborative environment and ensuring a seamless onboarding process. Engaging in outbound sales activities, I effectively closed dea

Giancarlos José Cruces López

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