Giancarlo Garcia Duarte

Giancarlo Garcia Duarte

About

Detail

Customer Service Specialist.
Bogota D.C., Colombia
Contact Giancarlo regarding: 
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Finding candidates
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Finding mentors
Finding co-founders
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Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Zayo Group
    ASR Specialist.
    Zayo Group
    Jun 2022 - Current (4 years 2 months)
    - ASR Specialist SME (Floor Support) / Team Leader. - Knowledge in Network Infrastructure and Service Delivery. - As an ASR Specialist I'm in charge of processing orders for recognized companies, including federal entities. Zayo is a company which owns Fiber connections in the United States, Canada and some countries in Europe. As an ASR Specialist I am in charge of processing orders for recognized companies, including federal entities as well. I'm also in the position to provide support to all of my co-workers with any inquiry about any of the many process that we have, depending on the customer or client that is being handled in order to process their service request correctly.
  • Guess
    Callzilla - The Quality-First Contact Center
    Customer Service Agent.
    Guess, Callzilla - The Quality-First Contact Center
    May 2018 - Jul 2019 (1 year 3 months)
    - Team Leader Callzilla (GUESS) Spanish/English Creating process of activity management to improve the productivity on the working place. Handling a high volume of contacts via Chat/Email/Voice. - Follow up on refund orders and other type of procedures (Back Office Tasks). Responsible on answering escalations in a timely manner - Providing accurate responses and resolutions for every interaction, always prioritizing on giving the customer a pleasant experience. Knowledge acquired in the usage of CRM systems.
  • Convergys
    AT&T
    Customer Service Agent.
    Convergys, AT&T
    Aug 2017 - Feb 2018 (7 months)
    - Handling high call volume, able to provide solutions in every interaction, troubleshooting on Mobile connections (Data/WiFi). - Taking notes of detailed information about the interaction with the customer during the call. - Cross selling: offering products such as DirectTV Now and other applications.
Education verified_user 0% verified
  • G
    Educational Institution.
    GMO Francisco de Miranda
    Jul 2006 - Jul 2013 (7 years 1 month)