Giampaolo Odremán
About
Detail
Senior customer representative
Colombia
Contact Giampaolo regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Senior customer representativeOptumAug 2021 - Current (5 years 1 month)- Assisted incoming calls from clients and brokers, related to the general administration of policies, coverage, billing inquiries and claims - Used HM Mainframe platform as main CRM (Customer Relationship Management) systems and assisted customer and broker channels - Supported and guided as coach teams of more than 20 people, on their transition from the training stage to the operation stage Created guides and tools for the whole operation to generate an improvement on the whole operations in Colombia and US- Customer service agentSutherlandMar 2021 - Aug 2021 (6 months)- Helped customers to solve their issues in a timely manner and creative way - Educated & motivated customers through the collections process & available payment options - Contact consumers with past-due credit obligations and work with them to facilitate payment
- Operations supervisorTeleperformance SpainDec 2018 - Mar 2021 (2 years 4 months)- Accurately verified information and updated information databases as necessary - Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns - Attended Inbound and outbound calls in a daily-basis. Tracked issues with customers' accounts, payments and systems Kept records, calendars, and company information accessible. Worked as supervisor for 6 months, I was responsible for organizing and directing the daily activities of the operation. Supported, motivated, assessed, developed and coached my team members to continually meet and exceed individual and team goals. Completed regular monitoring of contacts handled by my team and provided appropriate feedback, training and education to ensure everyo
Education
verified_user
0% verified
- MarketingIUTIRLAJul 2016 - Oct 2017 (1 year 4 months)