Dynamic and results-driven training professional with over 15 years of experience in the BPO and healthcare industries, specializing in training delivery, curriculum development, and leadership coaching. Proven expertise in managing end-to-end training operations, from needs analysis and instructional design to facilitation and post-training evaluation. Adept at leading high-performing teams, aligning training initiatives with business goals, and collaborating cross functionally with operations, quality assurance, and client stakeholders. Known for strong leadership, excellent communication, and a commitment to fostering continuous improvement and learner engagement. Passionate about driving employee performance, enhancing customer experience metrics such as CSAT, OSAT, FCR, and NPS, and cultivating a culture of learning and development.
