Ghia Rosales

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Virtual Assistant – Cold Calling

Real estate company

Aug 2025

• Conduct cold calls to generate leads. • Qualify prospects and gather information. • Schedule appointments and drive interest.

Appointment Setter

Together Light

Nov 2024 - Jun 2025 (8 months)

• Conduct cold calling • Schedule appointment and follow up calls • Interactions with the client • Qualify members and gather information • Handled customer support via email, chat and phone. • Provide the importance and value using the service.

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Account Expert / Technical Support / Account Supervisor

SUTHERLAND TARLAC

Sep 2020 - Nov 2025 (5 years 3 months)

Account Expert / Technical Support / Account Supervisor Telco Account • Account Expert: Provide efficient support and resolve issues, listen and understand customer needs, Billing, General Inquiries and Sales. • Technical Support: Provide troubleshooting steps, understand customer issue and provide right resolution. • Account Supervisor: Coaching and supporting the team, provide feedback, provide resolution, handled escalation calls, admin tasks, call monitoring. • Utilized a background in administrative support and patient scheduling to streamline operational workflows and improve organizational efficiency within the account. • Applied expertise in medical insurance claims and account verification processes to enhance precision in complex

Customer Service Representative

iQor Clark

Feb 2019 - Sep 2020 (1 year 8 months)

Customer Service Representative Telco Account • Provide efficient support and resolve issues. • Billing and Sales • Leveraged background in medical insurance to meticulously review complex billing claims, ensuring high accuracy and rapid resolution for telecommunications customers. • Utilized skills in dentistry administrative assistance, patient scheduling, and appointment scheduling to manage high-volume customer queues, demonstrating excellent time management and organizational efficiency in high-pressure environments.

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Customer Service Representative

Sitel Tarlac

Feb 2018 - Feb 2019 (1 year 1 month)

Health Care | Dental Insurance • Provide efficient support and resolve issues. • Provide accurate information for the patient • Ensure satisfaction by providing the needs. • Claim status.

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Virtual Assistant – Social Media and Email Management

REAL ESTATE AGENT

Feb 2018

• Handled Facebook account • Email management | Provide Customer needs

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