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Ghalia Kini
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Athens, Greece
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Résumé
Jobs
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HR RecruiterTeleperformance GreeceSep 2022 - Current (4 years 2 months)• Managed end-to-end mass recruitment cycles, efficiently processing high volumes of applications to meet urgent staffing requirements across tech and sales profiles.
• Consistently achieved high-volume targets, managing up to 60 candidate contacts per day and maximizing the number of interviews conducted to ensure rapid pipeline growth (up to 14 interviews per day).
• Attracted talent through diverse sourcing channels, including internal moves, employee referrals, job fairs, the company website, and recruitment agencies.
• Demonstrated autonomy and efficiency by successfully closing recruitment requests independently from start to finish.
• Conducted systematic candidate shortlisting and telephone interviewing to mainta- Customer Service RepresentativeTeleperformance GreeceSep 2019 - Aug 2022 (3 years)• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise. - QCommunications InternQM UniversalSep 2018 - Dec 2018 (4 months)• Helped to implement and deliver internal communication plans according to business aims.
• Provided project-level support to achieve timely campaign delivery. - DRecruitment InternDGSNMar 2018 - Aug 2018 (6 months)• Assisted in organizing recruitment events to attract prospective employees.
• Promoted positive company culture amongst potential hires through engaging communication strategies.
• Prepared tests and assessments for candidates.
Education
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- IBachelor's Degree: CommunicationISG, AlgiersJun 2019
- IBTEC Higher National Diploma: Human Resources ManagementINSIM, AlgiersApr 2019