Ghada Ahmed Alasaad
About
Detail
Customer Service Representative
Cairo Governorate, Egypt
Résumé
Jobs
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- CCustomer service representativeDec 2023 - Current (2 years 7 months)
- CCustomer service specialistDec 2023 - Current (2 years 7 months)
Remote CSR ExpertInsurance Supermarket Inc.Nov 2022 - Jul 2023 (9 months)- GContact Center RepresentativeGourmet EgyptSep 2017 - Oct 2022 (5 years 2 months)
- Go Contact Center RepresentativeGourmet EgyptSep 2015 - Sep 2016 (1 year 1 month)
- o Contact Center RepresentativeTeleperformance SpainJul 2014 - Sep 2015 (1 year 3 months)o Co- teacher in Port Said British Schools for KG stage. (From
- CCUSTOMER SERVICESep 2013 - Jul 2014 (11 months)Recommended products to customers, thoroughly explaining details. • Answered customer telephone calls promptly to avoid on-hold wait times. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Responded to customer requests for products, services and company information. • Offered advice and assistance to customers, paying attention to special needs or wants. • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. • Promptly responded to inquiries and requests from prospective customers. • Sought ways to improve processes and services provided. • Provided excellent customer care by responding to requests, a
- TContact Center RepresentativeTeleperformance EgyptJul 2013 - Sep 2017 (4 years 3 months)
Education
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- CMaster of Science in TeachingCIDTL (Cambridge InternationalJan 2018 - Jan 2020 (2 years 1 month)
- BBachelor degree in Al-Alsun Faculty (Languages), Ain
- English LanguageAin Shams University
- PGraduate Diploma in EducationPort Said Language Schools
- ABachelor degree inAl-Alsun Faculty (Languages), Ain Shams University