German Torres

Business Systems Analyst - Enterprise Transformation

Rockwell Automation

May 2021 - Dec 2022 (1 year 8 months)

Business Process Analyst - Enterprise Transformation

Rockwell Automation

May 2021 - Current (4 years 3 months)

Solutions Architect | Business Analyst

Qvantel

Feb 2018 - May 2021 (3 years 4 months)

BSS Solutions Architect for Telcos Digital Transformation Projects across Latam. Working as part of the team for Solution Architecture and Product Catalog for BSS digital transformation program for Millicom LATAM operations (Colombia, Bolivia, Paraguay, Honduras, El Salvador and Guatemala).

Solution Architect | Business Analyst

Qvantel

Feb 2018 - May 2021 (3 years 4 months)

Solutions Architect | Business Analyst

everis

Mar 2017 - Mar 2018 (1 year 1 month)

CRM SA for Telefonica Digital Transformation Greta Project. Huawei Staff. - Integration Architect for Integrations between OSS Inventory and Huawei BSS. - Information gathering, customer requirement analysis, scope definition & negotiation. For Sales Fixed Services and FMC. - B2B CPQ Integration. - B2B Salesforce Integration. - Lead customer workshops and presentations. - Solution analysis and specifications. - Gather customer requirements to propose solutions based on Huawei BES. - Design, specification and architecture definition, preparing function, integration and configuration deliverable documents for developing and for customer acceptance.

Solutions Architect | Business Analyst

GLOBAL HITSS

Mar 2016 - Mar 2017 (1 year 1 month)

CRM & OCS Solutions Architect for Claro's Project One AMX in Guayaquil Ecuador. Huawei Staff. - B2B Design Integration proposed with SAP or Salesforce. - Integration Architect for OSS and BSS Integration - Integration Architect for BSS and VAS (VMS, Content Manager & different systems) - Information gathering, customer requirement analysis, scope definition & negotiation. - Lead customer workshops and presentations. - Solution analysis and specifications. - Design, specification and architecture definition, preparing function, integration and configuration deliverable documents for developing and for customer acceptance. - End to End Solution Architect for Integration. - Provisioning, Product Management, Sales, Post Sales Business

2.5 Application Engineer | Solutions Architect

GLOBAL HITSS

Feb 2015 - Mar 2016 (1 year 2 months)

AMDOCS – Claro Colombia System Integration for AMDOCS Fullstack Project in Claro Colombia - CRM | OMS (order management) | AAM (provisioning) Design and proposal for services integration to allow the communication between Claro's legacies and Amdocs platform. - Support incidents reported by customers, participating in the 2.5 team developing solutions and giving new ideas for the improvement of CRM process. - Support for Claro's prepaid CRM AMDOCS. - Lead of the reconciliation team which purpose is to identify issues and frequent patterns to solve them automatically, usually problems between databases (CRM, OMS, SRM and the network HLR). - CRM – Participation in the design of services to legacies related with CRM Achieving the principl

z

Post Sales Engineer

zte

May 2014 - Feb 2015 (10 months)

Administrator of VMS Project for Telefonica Colombia (Servers, Switches, Trunk Gateways, Media Servers). - Monitor the infrastructure; including network, software and hardware. - Schedule updates, hotfixes and solve different problems that could be presented. - Verifies project SLAs. - API Unica implementation for Telefonica TUGo project. - Maintains good communications with the customer to verify performance of the project how can be improved and offers new options that can be deployed. - Escalate complex issues and new designs to headquarters (China) for evaluation and verification before implementation. - Backup for Transmission Engineer (Access Network and Transmission).

C

Field Support Engineer for Motorola Solutions

Computer Sciences Corporation (CSC)

Jan 2014 - May 2014 (5 months)

IT Coordinator for MSI Colombian Site - Point of contact for providers and suppliers for IT. - Responsible for IT Team SLAs. - Organized the IT department with ITIL best practices. - Responsible for providing support of hardware, systems, sub-systems and applications for customers and employees. - Answers basic and complex questions about installation, operation, configuration, customization, and usage of assigned company software. - Applies diagnostic techniques to identify problems. - Investigate causes and recommend solutions to correct common failures and complex failures. - Resolves complex problems escalated by the L1 and L2 engineers. - Manage the infrastructure for the Colombian Site.

Technical Support Engineer

Unisys

Apr 2013 - Jan 2014 (10 months)

- Responsible for providing the first-line of post-sales technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. - Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. - Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. - Escalates complex problems to the Remote Support Engineering staff or Field Engineering. - Escalates complex problems to higher level of expertise within organization. - Analysis of PQR's to solve and establish ideas that offer less impact in the customer with the CRM. - CRM – Testing and configuration of modules to channel inte

Portability Specialist

Tracfone Wireless

Dec 2005 - Jan 2011 (5 years 2 months)

- Attend tickets for CRM portability process problems. - Number Portability Specialist. - CRM design, configuration and integration with different Carriers AT&T, Verizon, Dobson, Cingular, T-Mobile in the USA through different APIs via the WebCSR to automatize the Portability Process. - Knowledge in different billing systems: Telegence, Care, Crossroads. - Point of contact for Carriers solving problems that can have in the portability process.

German Torres

About

Detail

Timeline

Résumé