German Eduardo Ortega Sanchez

Customer support tier 1

HOVER Inc

Apr 2024 - Current (1 year 2 months)

Segmentación de clientes y proveedores . Aproximación al cliente y oferta de productos necesarios según nicho de mercado

Analista de cobro de créditos

Scotiabank

Jul 2023 - Dec 2023 (6 months)

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Customer Support Representative

Ricoh Colombia

Mar 2023 - Jun 2023 (4 months)

Atención y optimización de productos según segmento de cliente

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Customer Support Specialist

Zimmer Biomet

Feb 2022 - Dec 2022 (11 months)

As a specialist in Zimmer Biomet, I was subject matter expert and esential resource for the Zimmer Biomet distributor team members. - Provide sales order history, shipped items data, account details and customer feedback. - Update supply chain by: Updating inventory and stokc, order entry, processing, review / release, billings, shipment/order/stock inquiries, etc. - Receive, register, investigate and remediate customer inquiries, and communicate frequently about service levels, returns, complaints and escalations. - Initiate customer master data/account requests as applicable. - Handle escalations when needed. - Support cross functional process improvement initiatives and projects. - Participated in the departmental 24-hour emergency “on-

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Senior Customer Service Advisor

Empresas banmedica

Dec 2020 - May 2021 (6 months)

Customer Care Agent

Scotiabank

Jun 2019 - Dec 2020 (1 year 7 months)

Ayudar a los clientes a entender y obtener el Maximo provecho de los productos bancarios a su disposición. El trabajo era fulltime en ingles. Creación de roadmaps para nuevos miembros del equipo

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Student assistant

Mohawk Valley Community College

Sep 2016 - Aug 2017 (1 year)

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Valet Attendant

CITY PARKING SAS

Jan 2013 - Jan 2014 (1 year 1 month)

German Eduardo Ortega Sanchez

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German's behavioral traits
German's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.