German Dario Chacon Arboleda

German Dario Chacon Arboleda

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Software Quality Assurance Engineer | API Testing & Automation · Java · SQL · RestAssured | Delivering High-Quality Software Through Agile Collaboration
Guatemala, Guatemala

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Résumé


Jobs verified_user 0% verified
  • Sirius
    Senior Quality Assurance Specialist
    Sirius
    Mar 2022 - Feb 2025 (3 years)
    I made sure banking APIs and a middleware platform worked flawlessly. At Sirius, I owned API testing and automation for financial applications, using Rest Assured, Postman, and JMeter to validate performance and reliability. - End-to-End API Testing: Designed and executed test suites for high-stakes banking transactions, ensuring zero defects in production. - Client Collaboration: Partnered with developers and business teams to refine requirements and streamline QA processes. - Agile Integration: Embedded test automation into Agile workflows. - Training & Mentorship: Led client training sessions on QA best practices and Multiverse platform functionalities. - Defect Management: Reduced escape defects through proactive test maintenance and ro
  • B
    Quality Assurance Officer
    BRED IT Thailand Ltd
    Jan 2021 - Mar 2022 (1 year 3 months)
    Banking software demands zero margin for error. Here, I ensured reliability through manual testing, API automation, and SQL validation. - Automated API Tests: Built Postman collections for regression and performance testing, reducing manual effort. - Database Integrity: Validated SQL queries and backend processes to prevent data discrepancies. - Agile QA: Championed sprint-based testing and exploratory testing to catch issues early. - Process Improvement: Revamped QA documentation, improving test coverage and defect tracking. - Stakeholder Communication: Bridged gaps between dev teams, PMs, and clients to align QA with business goals.
  • NA
    Planned Career Break
    NA
    Mar 2019 - Jan 2021 (1 year 11 months)
    Relocating to Thailand wasn’t just a move—it was a chance to expand my QA skills and embrace a new culture. - Conferences & Workshops: Attended SeleniumConf London 2019 and TestBashHome 2020. - Technical Training: Learned Selenium, Appium, Robot Framework, Java, Python, TestNG, JUnit, and Cucumber. - Language & Integration: Took Thai language courses as a personal challenge and a way to connect more deeply with the country and its culture.
  • Harvey Nash
    Product Quality Analyst - Amadeus IT group SA
    Harvey Nash
    Nov 2014 - Feb 2019 (4 years 4 months)
    Client: Amadeus IT Group SA As part of the QA team for a leading global travel booking platform, I focused on delivering seamless, error-free software through rigorous integration testing. - Integration Testing: Designed and executed comprehensive test plans to validate system interactions and data flow. - Defect Management: Collaborated with offshore QA teams to identify, validate, and prioritize issues for resolution. - Test Documentation: Created detailed test cases from complex technical specs, ensuring clarity and thorough coverage. - Cross-Team Coordination: Worked closely with developers, product managers, and business analysts to align testing with project objectives. - Process Efficiency: Contributed to smoother sprint cycles by op
  • A
    Software Test Engineer - Federal Police Belgium
    ALTEN BELGIUM
    Sep 2011 - Oct 2014 (3 years 2 months)
    Client: Belgium Federal Police When public sector software fails, the stakes are high. I tested mission-critical applications for the Belgium Federal Police, ensuring reliability and compliance. - End-to-End Testing: Designed test strategies for case management and investigative tools. - Automation Pilot: Introduced test automation frameworks to speed up regression testing. - Defect Tracking: Logged, tracked, and resolved issues using HP ALM and JIRA. - Functional Testing: Conducted thorough functional validation to ensure system accuracy and compliance. - Compliance & Security: Verified adherence to regulatory and security standards.
  • S
    IT Support Agent
    SERCO BELGIUM
    Sep 2009 - Aug 2010 (1 year)
    As part of the IT support team, I managed help requests and ensured smooth operations for end-users. - Help Desk Support: Resolved technical issues via phone and email, adhering to SLAs. - IT Infrastructure: Installed and configured computer equipment and software according to organizational policies. - Incident Escalation: Escalated complex issues to Tier 2/3 teams with detailed documentation. - Data Collection: Gathered customer and technology data to assess support needs. - User Training: Assisted users with software usage and troubleshooting.
  • T
    Help Desk and Service Desk Trainer
    TechTeam Global NV
    Dec 2008 - Aug 2009 (9 months)
    Great IT support starts with great training. I developed and delivered programs for new help desk agents. - Training Materials: Created interactive workshops on troubleshooting and ITIL processes. - Agent Onboarding: Trained new hires on help desk software and customer service best practices. - Performance Coaching: Used metrics and feedback to refine training and improve agent performance. - Process Improvement: Identified common support gaps and updated training content accordingly.
  • T
    IT Support Agent
    TechTeam Global NV
    Oct 2006 - Nov 2008 (2 years 2 months)
    Before QA, I was the go-to person for IT issues. - Technical Troubleshooting: Resolved software, hardware, and network issues via phone, email, and remote support. - Incident Escalation: Directed complex issues to Tier 2/3 teams, ensuring smooth handovers with detailed logs. - User Guidance: Developed step-by-step guides to help users resolve recurring issues independently. - Knowledge Sharing: Documented common solutions to build a knowledge base for the support team.
  • Universidad del Tolima
    Network Administrator
    Universidad del Tolima
    Oct 2005 - Sep 2006 (1 year)
    A university network is the backbone of education. I maintained, secured, and optimized it. - Network Monitoring: Tracked bandwidth, latency, and device health to ensure uptime. - Security & Backups: Managed firewalls, antivirus, and daily backups to protect data. - LAN/WAN Management: Configured routers, switches, and VPNs for reliable connectivity. - User Support: Assisted faculty and staff with network access and troubleshooting.
  • P
    Systems Administrator Associate
    PwC Uganda
    Nov 2004 - Aug 2005 (10 months)
    My first IT role taught me the basics of system administration in a professional environment. - System Administration: Managed Windows Server 2003, workstations, and shared resources. - Device Setup: Deployed and configured laptops, printers, and scanners for new hires. - Technical Support: Resolved hardware and software issues for 100+ users. - Network Maintenance: Assisted in monitoring and maintaining the local office network.
Education verified_user 0% verified
  • Katholieke Universiteit Leuven
    Master's Degree, Business Intelligence, Process Mining, Software Project Management
    Katholieke Universiteit Leuven
    Jan 2010 - Jan 2011 (1 year 1 month)
  • Universidad Nacional de Colombia
    Bachelor's Degree, Electronics Engineering
    Universidad Nacional de Colombia
    Jan 1998 - Jan 2004 (6 years 1 month)
    Actividades y grupos:IEEE Student Branch
  • Colegio Mayor de Nuestra Señora
    High School, Courses in Math, Sciences and Systems.
    Colegio Mayor de Nuestra Señora
    Jan 1994 - Jan 1997 (3 years 1 month)