Germán Andres Avila Calderón

Germán Andres Avila Calderón

About

Detail

Departamento del Caquetá, Colombia

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Virtual Practice Partners
    Medical Virtual Assistant & Patient Access Coordinator public Remote experience
    Virtual Practice Partners
    Apr 2026 - Jul 2026 (4 months)
    • Handled 70-100 inbound and outbound calls daily in Five9 to schedule, confirm, reschedule, and cancel clinical
    appointments across multiple podiatrists.
    • Verified patient demographics and insurance coverage for online bookings submitted through Zocdoc, correcting intake
    errors before consultations were authorized.
    • Managed provider calendars in ModMed to eliminate double-bookings and maximize daily appointment capacity.
    • Logged and followed up on new patient leads through a dedicated lead management platform, supporting new-patient
    acquisition.
    • Delivered empathetic patient communication while maintaining full HIPAA compliance and medical record accuracy.
  • Universidad de la Amazonia
    Pedagogical Teacher
    Universidad de la Amazonia
    Feb 2025 - Apr 2026 (1 year 3 months)
    • Coordinated schedules, attendance records, and progress documentation for rotating cohorts of 10-15 students.
    • Designed customized learning materials and evaluation frameworks using e-learning platforms and digital instructional
    tools.
    • Delivered structured English-language instruction and continuous feedback aligned to faculty curriculum standards.
  • R
    Records on Time
    Record Retriever
    Sep 2023 - Dec 2023 (4 months)
    • Facilitated document retrieval pipelines by contacting hospitals and medical facilities to request and track sensitive medical and billing records for injury claims.
    • Handled 15–30 daily outbound verification calls and processed high-volume digital faxes and secure emails under strict HIPAA guidelines.
    • Navigated custom CRM workflows to log facility requirements, resolve administrative roadblocks, and accelerate record turnaround times.
  • Lean Staffing
    Logistics Coordinator
    Lean Staffing
    Oct 2021 - Jul 2023 (1 year 10 months)
    • Coordinated overnight and weekend shift operations, delivering real-time dispatch and driver support using RingCentral and McLeod TMS.
    • Monitored live freight loads, updated transit events (delays, arrivals), and audited fuel station data and invoice submittals.
    • Maintained active tracking across drivers and receivers to ensure on-time delivery rates and rapid issue resolution
  • T
    Customer Support Representative
    Teleperformance 2020
    Oct 2020 - Sep 2021 (1 year)
    • Handled 20–35 complex customer care interactions daily via Avaya telephony and Salesforce CRM.
    • Executed account adjustments, refunds, replacements, and order cancellations with a high First Contact Resolution (FCR) rate.
    • Provided technical troubleshooting for streaming platforms, account security, and unauthorized billing inquiries while maintaining top satisfaction scores.
Education verified_user 0% verified
  • Universidad de la Amazonia
    Licenciatura en Inglés
    Universidad de la Amazonia
    Feb 2016 - Feb 2023 (7 years 1 month)
    Teaching English as a Second or Foreign Language