Gerly Barsanas HEALTHCARE & ADMINISTRATIVE SUPPORT | NURSING BACKGROUND

Customer Service Executive / Scheduler

Infinx

Jul 2025 - Current (1 year 3 months)

• Appointment Management & Rescheduling: Managed complex scheduling and rescheduling for multiple providers, including physician-ordered diagnostic procedures such as MRI, CT scans, X-rays, ultrasound, and bone density exams, utilizing strategic calendar management to reduce conflicts and optimize physician workflows.
• Detailed Documentation: Maintained high-quality data integrity by leaving critical notes and specific clinical instructions within patient accounts to ensure seamless transitions of care.
• Financial Clearance: Conducted proactive insurance verification and initiated prior authorization requests to ensure 100% claim accuracy and significantly reduce billing denials.
• Data Integrity: Meticulously registered pa

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Digital Intake Specialist / CSP

MEDRISK, PHILIPPINES

Apr 2023 - Feb 2025 (1 year 11 months)

• Conduct outbound calls to physicians and patients to confirm surgical clearance for cases in Surgical Queue status.
• Request insurance verifications and related documentation via phone/email for cases in Referral QA Queue (e.g., Gallagher Bassett, Sedgwick, Zurich).
• Contact adjusters and physical therapy centers to verify or obtain new/missing case information and required paperwork.
• Communicate patient status updates to adjusters and nurse case managers in a timely and professional manner.
• Consistently meet VAST Productivity & Quality standards, including call monitoring and End-of-Call (EOC) evaluations.
• Validate and maintain accurate case data by reviewing, correcting, purging, or re-entering records t

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VIRTUAL ASSISTANT (OPERATIONS COORDINATOR)

RIZEK, DUBAI UAE

Oct 2021 - Jan 2023 (1 year 4 months)

• Coordinated cross-functional communication between customers, employees, and management to streamline feedback and operational flow.
• Supported departmental goals by collaborating with team leaders and managers to understand operational needs.
• Handled customer bookings and inquiries efficiently, ensuring a high standard of service and satisfaction.
• Maintained and updated customer account information, including cancellations and modifications.
• Identified process inefficiencies and worked with teams to implement improvements.
• Resolved operational and customer service issues through collaborative problem-solving.
• Delivered regular reports to leadership, providing insights on organizational performance

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VIRTUAL ASST. (OPERATOR & SOCIAL MEDIA MANAGER)

MOBILEPETGROOM, UAE

Apr 2019 - Oct 2021 (2 years 7 months)

• Handled customer calls, inquiries, and managed appointment bookings with professionalism and efficiency.
• Managed daily administrative tasks and ensured clear communication with both customers and internal teams.
• Oversaw social media accounts (Instagram, Facebook, Google, WhatsApp), responding to inquiries and converting leads into bookings.
• Conducted process reviews to identify areas for operational improvement.
• Performed accurate data entry and submitted end-of shift reports.
• Built strong client relationships by gathering feedback and providing follow-up support to ensure satisfaction.

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RECEPTIONIST CUM ADMIN

AMFM, DUBAI UAE

Mar 2017 - Mar 2019 (2 years 1 month)

• Welcomed and directed visitors, ensuring a professional and efficient front-desk experience.
• Managed telephone and visitor inquiries, promptly notifying relevant staff of arrivals.
• Maintained security protocols, including visitor logs and badge issuance.
• Supported daily administrative operations by documenting actions, reporting irregularities, and communicating team needs.
• Ensured cleanliness and order of the reception area in compliance with company standards.
• Identified and recommended improvements to administrative workflows.

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SUBJECT MATTER EXPERT (MICROSOFT, USA)

CONVERGYSCONCENTRIX, PH

Aug 2014 - Jan 2017 (2 years 6 months)

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TECHNICAL SUPPORT REP (MICROSOFT, USA)

CONVERGYSCONCENTRIX, PH

Jul 2013 - Aug 2014 (1 year 2 months)

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CUSTOMER SERVICE REP (T-MOBILE, USA)

TELETECH, PH

Apr 2010 - Jun 2013 (3 years 3 months)

Gerly Barsanas

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Gerly Barsanas

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Behavioral traits