Geriza Irene Iremedio

Appointment Setter

GigCX Marketplace

Sep 2024 - Feb 2026 (1 year 6 months)

• Specialized in booking maintenance appointments for Auto Canada by effectively managing customer inquiries and proactively securing future service dates. • Utilize strong persuasive and organizational skills to manage an active queue of leads, ensuring timely follow-up to convert contacts into confirmed bookings. • Maintain accurate and detailed records of all interactions and scheduled appointments in the client’s internal database/CRM system.

G

Customer Service

GIGCX Marketplace (Recipe Unlimited)

Sep 2022 - Sep 2024 (2 years 1 month)

• Managed high-volume inbound customer calls for a major food service client, efficiently taking food orders and resolving complex customer inquiries regarding menus, delivery, and payments. • Successfully navigated multiple systems to ensure order accuracy and timely delivery, contributing to high customer satisfaction scores. • Trained on a diverse product and service portfolio to provide comprehensive and immediate support, reducing the need for escalation.

Customer Service Representative

Everise

Mar 2021 - Aug 2022 (1 year 6 months)

• Delivered dedicated support for a major US-based airline, assisting passengers with flight bookings, cancellations, and reservation changes. • Handled complex inquiries regarding baggage policies, seat assignments, and travel documentation while maintaining high quality scores. • Utilized de-escalation strategies to resolve travel-related concerns and ensure a positive passenger experience during high-stress situations

T

Technical Support Representative

Mar 2018 - Mar 2020 (2 years 1 month)

• Provided comprehensive tier 1 and tier 2 technical support for US mobile phone services, addressing issues related to device setup, network connectivity, service plans, and international services. • Significantly reduced average handle time (AHT) while maintaining high First Call Resolution (FCR) rates through effective diagnostic skills and clear explanation of technical solutions.

Customer Service Representative

VXI

Feb 2015 - Feb 2018 (3 years 1 month)

• Served as the primary point of contact for cable, internet, and phone services, proficiently handling billing disputes, service activations, and general account inquiries. • Applied de-escalation techniques to successfully resolve complaints and retain customers contemplating service cancellation.

Geriza Irene Iremedio

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