Motivated and results-oriented customer service, sales, and operations professional with over four years of leadership and customer support experience. Proven ability to coach teams, exceed KPIs, generate qualified leads, and build strong customer relationships. Seeking to contribute leadership, communication, and sales expertise to a growth-oriented organization.
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Full-time jobs
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Outbound Sales Development Representative
Jobber
Jan 2025 - Jun 2026(1 year 6 months)
• Conducted high-volume outbound prospecting.
• Qualified leads and scheduled product demos.
• Explained product features and handled objections.
• Maintained CRM records and exceeded appointment targets.
Team Supervisor
Philippine Statistics Authority
Jul 2024 - Dec 2024(6 months)
• Led field data collection teams.
• Ensured survey accuracy and monitored daily targets.
Operations Team Leader
Telus Digital Philippines
Jun 2023 - Jun 2024(1 year 1 month)
• Led team to achieve KPIs.
• Conducted coaching, evaluations, and performance monitoring.
• Reduced shrinkage and improved productivity.
Team Leader / Coach
Alorica
Jan 2022 - May 2023(1 year 5 months)
• Coached customer service representatives.
• Handled escalations and performance management.
• Utilized sales closing techniques during customer interactions to drive upselling opportunities, directly contributing to increased revenue and enhanced service value for the department.
Customer Service Representative
Alorica
May 2021 - Dec 2021(8 months)
• Delivered billing, sales, and technical support.
• Exceeded individual and team targets.