Gerardo carlos Cabahit Jayme

Guest Services Specialist

Extenteam

May 2026 - Sep 2026 (5 months)

• Tenant Relations: Handle tenant acquisition, screening, lease signings, renewals, and professional conflict resolution while addressing maintenance requests promptly.
• Financial Management: Collect rent, manage operating budgets, track expenses, and prepare detailed monthly financial reports for property owners.
• Property Maintenance: Conduct routine property inspections, coordinate vendor repairs, oversee landscaping and preventative maintenance schedules, and manage capital improvement projects.
• Marketing & Leasing: Advertise vacant units across digital platforms, conduct property tours, and evaluate market trends to set competitive rental rates.
• Compliance & Legal: Ensure all property operations strictly compl

T

Supervisor/Team Lead

TDXC (Account: Airbnb)IT Park Apas, Cebu City

Mar 2024 - May 2026 (2 years 3 months)

• Supervise and support a team of employees to ensure productivity and high-quality work.
• Assign tasks and monitor team performance to meet deadlines and company goals.
• Provide coaching, training, and mentorship to team members.
• Address employee concerns, conflicts, and performance issues.
• Ensure compliance with company policies and procedures.
• Track and report team performance metrics to management.
• Facilitate regular team meetings and provide updates on projects and priorities.
• Collaborate with other departments to ensure smooth workflow and project completion.
• Identify opportunities for process improvement and implement solutions.

T

Subject Matter Expert

TDXC (Account: Airbnb)IT Park Apas, Cebu City

May 2023 - Mar 2024 (11 months)

• Serve as the primary resource for knowledge and expertise within the team.
• Provide guidance and support to team members regarding processes, policies, and procedures.
• Assist in resolving complex issues or escalations.
• Train and mentor new employees and team members.
• Collaborate with supervisors and managers to improve workflows and operational efficiency.
• Ensure compliance with company standards and best practices.
• Participate in process improvements, documentation updates, and knowledge sharing.
• Support quality assurance by ensuring accuracy and consistency in work outputs.

T

Support Ambassador Resolution 2

TDXC (Account: Airbnb), Cebu City

Jul 2021 - May 2023 (1 year 11 months)

• Accepting call from Guest and Host about their reservation.
• Mediator for both Guest and Host if they have issues with the reservation like cleanliness, Accuracy, Claims, Damages due to unexpected events.
• Providing Advice to Host and guests who need a place to stay.
• Helping Host in setting their new listing to provide accurate information and to catch future guests.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.

C

Tier 2 Technical Support Representative

Concentrix (Account: Charter (Spectrum), Cebu City

Sep 2019 - May 2021 (1 year 9 months)

• Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat, and web teleconference.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Helped streamline repair processes and update procedures for support action consistency.
• Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
• Installed, modified, and repaired software and hardware to resolve tech

S

Level 2 Technical Support Representative

Sykes Asia Inc, Cebu City

Nov 2016 - May 2018 (1 year 7 months)

• Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Software and hardware issue on customers' phones.
• Configured hardware, devices, and software to set up workstations for employees.
• Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
• Devised solutions to operations issues related to Systems and Software, working closely via phone, email, live chat, and web teleconference.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Provided on-call support for critical issues related to Software and System.

I

Processor/Checker

Iris Logistics Inc., Cebu City

Apr 2012 - Oct 2013 (1 year 7 months)

• Process document for releasing the container van and parcel from the sea or air freight.
• Prepared, boxed, and staged outgoing shipments.
• Researched and resolved discrepancies to maintain accuracy.
• Utilized container van tracking software to locate and retrieve items.
• Oversaw logistics and inventory management for the storeroom.
• Unloaded incoming products and moved boxes to staging areas, sorted items and transported them to final storage locations.

Gerardo carlos Cabahit Jayme

About

Detail

Timeline

Résumé

Gerardo carlos Cabahit Jayme

About

Detail

Behavioral traits