Geraldine Meunier
About
Detail
Sales Operation Manager
Mexico City, Mexico
Contact Geraldine regarding:
work
Full-time jobs
Starting at
USD1.7k/month
Résumé
Jobs
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- SSales Operation Manager/Inside SalesJun 2025 - Current (1 year 5 months)•Analyze team revenue, referrals conversions and activity metrics to identify performance trends and opportunities.
● Conduct regular one-on-one check-ins with representatives to discuss performance, challenges, and support needs.
● Identify performance gaps and provide data-driven recommendations to improve sales effectiveness.
● Prepare performance analysis and insights for management meetings, including recommendations related to goals and performance improvement.
● Track physician accounts, referral activity, and follow-up to evaluate pipeline development and account performance.
● Monitored sales reports and followed up with internal teams on outstanding invoices, missing payments, and account balances to maint 
Intake Specialist verified_user Verified experienceRemote HiveSep 2024 - Jun 2025 (10 months)• Conducting intake screenings and assessments to identify client's need and eligibility for services. • Maintaining accurate and timely documentation of client information and intake processes. • Collaborating with internal teams and community partners to ensure an ideal entry into services.
Cold call Patients to Schedule appointments for enrollment of long term services for home health agency, provide reminders and make sure we’re the agency of choice.- Customer Service RepresentativeTTECOct 2023 - May 2024 (8 months)• Give an effective solution in a quick and effective way to the user's problems or requests. • Provide hands-on practice, and fostering a patient and supportive assistance to elderly customers for online apps.
- CSupport StaffCamp Kenwood and EvergreenJun 2023 - Aug 2023 (3 months)• Provide assistance and support to the camp, like as well live in a new environment and adapt to it. • Administrate and support with laundry, we had to work under pressure and with a specific time frame. • Practice our social skills being in another country and also making sure to keep learning more to improve our English.
- Quality EvaluatorConcentrixSep 2022 - May 2023 (9 months)• Ensure that the service provided meets the quality standards established by the client. • As QA, it was still required to talk calls.
- Customer Service RepresentativeConcentrixMar 2022 - Sep 2022 (7 months)• Give an effective solution in a quick and effective way to the user's problems or requests. • In the first 4 months I was an agent, and the remaining time I was a Subject Matter Expert helping the agents and talking calls.
Education
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- ChemicalUniversidad Autónoma MetropolitanaSep 2017 - Mar 2022 (4 years 7 months)
- Quality CertificationEvolve