Geraldine Duarte

Jobs 0% verified

Interpreter

TransPerfect Connect

Jan 2026 - Current (6 months)

Provide accurate real-time interpretation between Spanish and English, ensuring clear communication in high-pressure environments.
Customer Service Support

Broadway support services

Jun 2023 - Nov 2025 (2 years 6 months)

Assisted in retention strategies by providing tailored solutions to customer concerns. Customer satisfaction and service quality were personalized for the resolution of complex issues but maintained a high standard.
S

Sales

SmartEnergy

Dec 2019 - Mar 2022 (2 years 4 months)

Conducted outbound and inbound sales calls, consistently exceeding quotas. Positioned solutions by emphasizing value over cost, increasing conversion rates and long-term customer retention.
C

Customer Service

Concentrix (Citizens Bank)

Jan 2019 - Jul 2019 (7 months)

Managed 55+ daily calls, ensuring customer satisfaction and data accuracy. Provided floor support and mentorship to new representatives Maintained secure handling of sensitive financial.
V

Sales, Back Office

Vixicom (ConnectYour Home)

Feb 2017 - Nov 2018 (1 year 10 months)

Finalized sales processes, verified customer data, and processed payments. Identified upselling opportunities and handled escalated calls. Supported new hires through mentoring and training.
T

Sales

Talk2Rep (Lowes)

Nov 2016 - Jan 2017 (3 months)

Drove online sales through real-time chat interactions, consistently meeting and exceeding daily quotas.
A

Sales

Alorica (DirectTV)

May 2016 - Nov 2016 (7 months)

Handled 50+ calls daily, balancing sales targets with service excellence. Resolved customer issues promptly, escalating priority cases.
S

Sales/ Retention

Stream Convergys (ATTSXM)

Feb 2013 - May 2016 (3 years 4 months)

Meet and exceed retention quotas by providing tailored solutions to at-risk customers. Consistently exceeded sales quotas, delivered first-class service while upselling and cross

Education 0% verified

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