I'm a results-driven professional based in Bogotá, Colombia, with a diverse background that spans BPO operations, client relationship management, digital marketing, and AI-powered product development.
Currently, I work as an Account Manager at Freelance Latin America, managing and growing client accounts across the USA and Canada, connecting North American businesses with top Latin American talent and ensuring long-term client success.
In parallel, I build my own digital products using AI-assisted development. I've launched web apps for real businesses operating in Bogotá, including a full veterinary clinic management system, a career guidance platform for Agencia de Empleo Compensar, and an automated SOPs & KPIs generator for solopreneurs. I'm currently developing GeoEnglish, an LMS for the BPO and Call Center sector in LATAM featuring AI-powered pronunciation coaching.
My foundation in BPO environments, as a Corporate Trainer at KM2 Solutions, Operations Team Leader at Concentrix, and Account Executive for LinkedIn Marketing Solutions at Teleperformance, gave me hands-on experience in team leadership, performance management, client success, and professional communication in English.
Core competencies: account management · client relations · BPO operations · team leadership · AI implementation · web app development · process automation · digital transformation · LMS & EdTech · LATAM market
Tech: Next.js · Supabase · TypeScript · n8n · Groq API · Vercel
