Trainer for Santander bank
KM2 Solutions
Apr 2021 - Current (5 years 1 month)
- Trained new hires to perform their roles effectively at Santander Bank, focusing on essential skills and knowledge required for success.
- Developed and implemented training programs that aligned with business objectives, ensuring that sales and customer service teams were well-equipped to communicate with clients, handle objections, and close deals—key components of a strong sales strategy.
- Leveraged my experience in a business process outsourcing (BPO) environment to optimize training processes, enhance efficiency, and improve overall performance, ultimately driving better customer interactions and results within the outsourced service model.
