Georgina Vanegas Cardozo

Remote Customer Support Specialist

iVisa

Feb 2025 - Current (1 year 9 months)

Assists clients with applications, requirements, and processes, answers inquiries, resolves issues, verifies documents, and provides guidance on timelines, payments, and immigration regulations.

Afterhours Track and Trace Specialist

Lean Solutions Group

Feb 2023 - Jul 2024 (1 year 6 months)

Customer-focused professional using skills and experience in logistics to assist customers with inquiries about the location and status of their shipments. Skilled at problem-solving, communication, and ensuring customer satisfaction in a fast-paced environment.

I

Bilingual Logistics Coordinator

Inlaserv SAS

Jun 2022 - Feb 2023 (9 months)

As a Bilingual Logistics Coordinator, I compiled carrier and route assignments, tracked and traced shipments, and updated the status of deliveries to ensure timely logistics operations. I completed all assigned tasks while actively participating in continuous improvement training and training others to enhance team performance. Additionally, I managed customer communications through Dialpad, ensuring accurate record-keeping and effective tracking of leads, which contributed to optimizing workflows in CRM tools and improving overall operational efficiency.

Bilingual Customer Service Rep

Sykes Enterprises Inc

Aug 2020 - Apr 2022 (1 year 9 months)

Provide customer service in English and Spanish. Essential duties such as taking phone calls, answering to customer inquiries, solving customer issues, and reporting to managers.

Sales Representative

AGR Group

Jan 2020 - May 2020 (5 months)

Sell gas & energy supplies to businesses, identifying customer needs & proposing solutions. Manage accounts, negotiate contracts, & ensure customer satisfaction.

Georgina Vanegas Cardozo

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Georgina Vanegas Cardozo

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