Georgia Collier

Client Service Project Specialist

Paylocity

Dec 2022 - Current (3 years 6 months)

Engaged with clients via phone and email to troubleshoot complex issues, leveraging resources for optimal solutions. . Established effective relationships with clients by responding promptly to inquiries and offering professional advice whenever necessary. Collaborated with internal departments to ensure resources were allocated efficiently in order to meet deadlines. Delivered exceptional service through effective communication and critical thinking skills. Assisted with internal projects, aligning with departments to meet company goals. Maintained accurate records of activities related to each project including documentation, costs, timelines, invoices.

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Claims Support Specialist

Pharos Claims Services

Aug 2020 - Apr 2022 (1 year 9 months)

Managed over 100 incoming calls weekly regarding claims services and policies. Uploaded and scanned essential claim documents to ensure accurate record keeping. Processed 20-40 pieces of mail daily, uploading documents to relevant claims as needed. Voided returned checks from insured clients to maintain precise financial records. Completed Small Business Loan documents for requests related to insured claims. Reissued coverage checks for insured clients upon Desk Adjuster requests. Matched printed checks with daily settlement letters, preparing mail for distribution. Dropped off outgoing mail at local Post Office to guarantee timely delivery.

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Customer Service Representative

Itsworthmore,

Aug 2018 - Jul 2020 (2 years)

Managed high volumes of telephone calls to address customer inquiries efficiently. Resolved customer emails, providing information on procedures, policies, and complaints. Coordinated with supervisors to resolve customer complaints and determine appropriate resolutions. Analyzed transactions to correct offers and orders, adjusting errors as necessary. Established prices for goods, services, and admissions to ensure competitiveness. Processed merchandise returns, exchanges, and refunds in a timely manner. Inputted and maintained Excel spreadsheets for tracking returned merchandise.

Lease Maturity Management Consultant

Fiserv

Dec 2017 - Aug 2018 (9 months)

Responded to over 200 incoming calls regarding vehicle lease inquiries and account information. Managed daily accounts and final billing statements for returned vehicles. Verified payoff amounts on GMC vehicles and provided quotes via mail or fax. Confirmed lease information including customer name, address, and phone number. Investigated assessed fees and communicated findings to billers and payees. Coordinated with supervisors to resolve complaints effectively.

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