Commercial Sales Lead / Client Success Manager
ConcertAI
Oct 2020 - Jan 2022 (1 year 4 months)
Account Manager of multi-brand clients in the Life Sciences space totaling $5m in contractual capital • Led two cross-functional teams of 18 direct reports in support of unique proprietary client SaaS-based programs. • Led all client leadership calls to align on program satisfaction and effectiveness, the vision for program evolution and to identify opportunities for expansion, translating to 15% revenue increase. • Led all client (project) team(s) calls, to align on project requirements, onboarding, implementation, customization, adoption, QC, deployment, hyper care, effectiveness, usage, escalation remediation, business reviews, renewals…etc. • Increased client and end-user engagement by 25%, driving program health, adoption, engageme