G
George Moore
About
Detail
Technical support
Lincolnshire, United Kingdom
Contact George regarding:
work
Full-time jobs
Starting at
GBP30k/year ~USD39.6k/year
Résumé
Jobs
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Customer supportPhorest SoftwareFeb 2026 - Jun 2026 (5 months)Deliver high-quality, friendly, professional support to customers via phone, email, chat, and other channels Provide clear and accurate answers to common product questions, feature usage, and account-related issues Deliver outstanding service by demonstrating Phorest’s values of Seirbhis Go Hiontach, a can-do attitude, and a growth mindset Diagnose and resolve common issues related to software functionality, login, settings, connectivity, billing and usability Troubleshoot and resolve technical issues related to Phorest's POS software and hardware (e.g. printers, scanners) Perform high-quality technical support, including remote access assistance and network troubleshooting Accurately reproduce customer issues in test environments and escal- YCustomer support agentYourkeys, ZooplaAug 2021 - Oct 2025 (4 years 3 months)Provide a first-class, professional, and responsive first-line support service to Yourkeys customers and their buyers Maintain the highest degree of customer service for all support queries and adhere to all service management policies and SLA's Investigate and analyse incidents requiring second-line support before escalating Take ownership of user issues and follow up the status on behalf of the user and communicate progress in a timely manner Accurately maintain all support documentation and systems Identify common causes of incidents and provide comprehensive information so that we can minimise the rate and impactof recurring incidents Developing relationships with other key functions within the business in order to ensure an integrated
- Technical Support AssistantHomeflowNov 2017 - Jul 2021 (3 years 9 months)Set-up and configuration of your website, including amendment of templates, logos, colours, fonts Uploading of business information, branch contacts and staff account details Creation of staff profiles for publishing on sites, and social media linking Uploading of property details Creation of inbound feeds from your agency software to populate your Homeflow system, or outbound property feeds Analysis of phone and email enquiries that are reported in your admin system General trouble-shooting, opportunities Answer incoming phone calls/emails regarding service related inquiries to troubleshoot web based applications Document, track and monitor problems to ensure resolution in a timely manner, ensuring tasks are set to the appropriate priority
Education
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- IProfessional Diploma in IT CommunicationsIstudyJan 2020 - Dec 2020 (1 year)
- ISEOIstudyJan 2020 - Dec 2020 (1 year)
- Bachelor's degree Information TechnologyUniversity of Wolverhampton